System Administrator

Title: System Administrator

Employee Classification: System Administrator

Campus: University of North Texas

Division: UNT-Information Technology

Sub Division-Department: UNT-Enrollment Operations

Department: UNT-Academic Technologies-120300

Job Location: Denton

Salary: 51744.00

FTE: 1.000000

Retirement Eligibility: TRS Eligible

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and University of North Texas Health Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.

We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all.

We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.

Learn more about the UNT System and how we live our values System.edu.

CAS IT champions, builds, and applies technology to help UNT advance education, creativity, and research.

Benefits include:

• Flexible hours and remote work arrangements
• UNT scholarship (roughly 66% savings!) for employee and immediate family
• 36 days PTO with yearly accrual for vacation/sick
• Clear and reasonable work priorities
• Transparent leadership

Provides Tier 2 Service Desk support for CAS IT's supported units (COS, CLASS, and COI), working from a shared queue rather than a fixed college assignment. Alternates between phone/walk-in coverage and ticket resolution, with ticket resolution expected as the default when calls are not active. Provides in person support across main campus and Discovery Park as needed, including research labs, clinics, and departmental lab setups.

Responsible for implementing, maintaining, and documenting unique department and lab requirements, and for handling sensitive information within CAS IT's scope. Must be able to work with minimal supervision and support a wide variety of applications and needs across the faculty base.

Bachelor's degree in related field and three years of related computing work experience; or any equivalent combination of education, training and experience.

Prior experience with specific systems, equipment and software may be specified as needed by department. Considerable knowledge of principles of computing and communications networks, and characteristics of computing hardware and software used in distributed environments. Ability to operate computer keyboards and to install computer hardware. Ability to assimilate, retain, and utilize technical and application-oriented information. Ability to work independently across a wide range of technical needs.

While not required, these are useful skills to have, in priority order:
Experience in troubleshooting and configuration of Windows, MacOS, and Linux operating systems. Experience answering phones, remote access, and chat support in a help desk or service desk environment. Experience working in Higher Education and working with sensitive data with HIPAA and FERPA information. Experience documenting exceptions and unique setups. Experience with Service Now. Experience with JAMF, Power Shell, PowerBI, and AD.

Working knowledge of AI technologies and their practical application in business and academic environments.

Bachelor's degree in related field and three years of related computing work experience; or any equivalent combination of education, training and experience.

• Provides phone and walk-in based support to faculty and staff across CAS IT's supported units (COS, CLASS,…