IT Technical Support Specialist; Majority On Site

About the Role

Location:

Saginaw, Michigan (Majority On Site)*

Are you looking to jump start or further your IT career? Morley's team of IT professionals offers growth opportunities, a positive environment, meaningful work and strong benefits.

As a Technical Support Specialist, you'll help Morley associates with all their computing needs.

• Using your problem-solving skills and technical know-how, you'll help find solutions to technical issues.
• Your work will enable associates to provide great service to our Fortune 500 clients, and make sure they can work in an efficient and safe environment.

* Hybrid Schedule

This is a hybrid role. You'll work on site at our Saginaw, Michigan, campus 95% of the time, and will work from home periodically.

While on site, you'll work in a friendly, casual environment at our corporate office in Saginaw Township, close to shopping and restaurants. You’ll also have access to our free on-site workout facility and enjoy perks such as tickets to local events.

• Provide help desk and desktop application support
• Troubleshoot, upgrade and maintain PC desktop and laptop systems and peripherals
• Support System and Network Administrators in daily workloads
• Ensure that all desktop and laptop systems:
  • Are properly configured and tested before deployment
  • Have system connectivity and accessibility
  • Are tested and verified after deployment
• Provide operational documentation as needed for common operational tasks
• Provide all desktop operational support
• Implement security systems that will provide detection, prevention, containment and deterrence mechanisms to protect and maintain data integrity
• Support compliance in the areas of system security, user access, resource access and authentication
• Escalate items as needs require
• Assist in supporting all corporate email systems, calendaring and scheduling software
• Accept and execute all related and / or associated assignments and responsibilities as instructed by senior management

Live chat with a Morley Talent Acquisition (TA) Specialist ( | chat hours: M-F 8 a.m.

- 5 p.m. Eastern time; closed on some holidays | TA will respond to a after-hours questions the next business day).

• A positive, self-starter attitude with a solid work ethic, strong attention to detail and ability to meet deadlines
• Excellent communication, problem-solving, organizational and interpersonal skills
• Familiar with:
  • Windows 10 and 11
  • Microsoft Office
  • Various web browsers
  • Printers
  • Active Directory
  • Remote desktop
• Some networking skills

• Must have the ability to pass a pre-employment background check and drug screen
• Ticketing system experience
• Proven expertise in supporting currently installed hardware platforms
• Associate degree in computer science (or related field) - OR - one or more years of experience in computer support plus a high school diploma or equivalent
• Able to work on site in Saginaw, Michigan, a majority of the time
• Able to work the following hours:
  • 8 a.m.
    
    - 5 p.m. Eastern time
  • Monday - Friday
  • On occasion, after-hours or weekend support may be needed for high-priority or timely projects

• High-speed internet access at home that you are able to connect to via Ethernet or landline
• Secluded and distraction-free work environment

At Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.

• Medical and prescription coverage
• Dental and vision insurance
• Paid time off
• Associate wellness program with rewards for annual checkups
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

• 401(k) with match
• Flexible spending account (FSA)
• Life insurance
• Company-paid short- and long-term disability insurance

• 24/7 online access to doctors through Teladoc
• 24/7 nurse help desk
• Patient advocacy with free 24/7 support for benefit questions and claims
• Guidance for family, financial and estate planning (including wills)

Our mission is to deliver…