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Lead, Remote Technical Support Engineering — Healthcare AI SaaS
Remote / Online - Candidates ideally in
Baltimore, Anne Arundel County, Maryland, 21276, USA
Listed on 2026-09-09
Baltimore, Anne Arundel County, Maryland, 21276, USA
Listing for:
Aidoc
Remote/Work from Home
position Listed on 2026-09-09
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
Aidoc, a leader in clinical AI, seeks a Support Manager to lead Technical Support Engineers responsible for advanced troubleshooting of the Aidoc platform and radiology workflows. You will drive RCA for critical incidents, set standards for diagnostics and escalation, and partner with Engineering, Product, and Clinical teams to strengthen the platform for hospitals worldwide.
This hands-on leadership role requires 7+ years in enterprise software, including 3+ years managing support teams, with a
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