Field Support Technician II — Remote Troubleshooter
Remote / Online - Candidates ideally in
Dallas, Dallas County, Texas, 75215, USA
Listed on 2026-09-09
Dallas, Dallas County, Texas, 75215, USA
Listing for:
Kastle Systems
Remote/Work from Home
position Listed on 2026-09-09
Job specializations:
-
IT/Tech
Technical Support, IT Support, Computer Repair / Support, HelpDesk/Support
Job Description & How to Apply Below
Kastle Systems is seeking a Field Support Technician II to assist field technicians and partners via the Field Support Hotline. You will provide professional, technical, and accurate assistance to keep operations moving and to resolve issues remotely when possible.
Responsibilities include courteous support, logging shifts in CATs, documenting calls, and escalating to Tier1/Tier2 as needed. Associate degree and 2–4 years' experience preferred; familiarity with Kastle Access Control and Video
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