IT Deployment Assistant

IT Deployment Assistant (Onsite: Seal Beach)

Job Category: Infrastructure

Requisition Number: ITDEP
003255

• Full-Time
• CA Seal Beach Office
  Seal Beach, CA 90740, USA

About West Ed

As a community of over 1,400 researchers, practitioners, consultants, and administrative professionals from all backgrounds and life experiences, we are committed to making a qualitative difference in the lives of youth, children, and adults. We conduct and apply research, develop evidence-based solutions, and provide consulting services across the country in both rural and urban communities to improve equitable outcomes for individuals from infancy through adulthood.

Serving as trusted partners in the areas of education, health, and justice, our teams enhance capacity within communities and school districts to prioritize impact — asking the right questions, customizing methodologies, developing relevant tools, and implementing best practices specific to a diverse range of stakeholder needs.

West Ed supports individual initiative, excellence, and hard work of all individuals in our hiring and work practices. West Ed complies with all applicable federal and state anti-discrimination laws, as well as OFCCP requirements. All qualified applicants will receive consideration for employment without regard to disability, or status as a protected veteran.

SPECIAL NOTICE REGARDING THE WORK LOCATION OF THIS POSITION— Although West Ed provides the option of working at one of its facilities for employees, many roles allow employees to choose to work remotely for their own convenience. The decision to allow remote work at the employee's convenience is based on the requirements of the position or project in question.

The IT Deployment Assistant configures, images, and deploys computer hardware to West Ed staff across the agency, both onsite and remotely. This is a hands‑on technical role within the Service Center. The person in this seat builds and ships machines, reclaims and processes returned equipment, keeps the hardware inventory accurate, and escalates issues that fall outside their scope. The work is high volume and deadline driven.

The ideal candidate follows established procedures carefully, tracks their own work, and knows when to hand a problem to the next level of support.

• Configure, deploy, and maintain multiple PC computers onsite and remotely.
• Image and deploy computers using West Ed's device management tools.
• Ship computers and related hardware to staff, and reclaim equipment when it is returned.
• Inventory and label computers and peripherals, keeping asset records current.
• Prepare reclaimed equipment for redeployment, storage, or disposal.
• Log and update work in the IT ticketing system.
• Escalate hardware, software, and end user issues that fall outside the scope of the role.
• Coordinate in-progress work with the Service Center team so deployments and replacements land on schedule.

• Experience in a technical role supporting Windows PCs.
• Knowledge of PC hardware, operating systems, software migrations, backup software, and security software.
• Experience working in an IT ticketing system.
• Experience ordering, shipping, and maintaining computer and peripheral inventory.
• Previous shipping and receiving experience using USPS, UPS, or Fed Ex for hardware and peripherals.
• Working knowledge of inventory management tools.
• Communicates effectively using Microsoft Teams, Slack, and Zoom.
• Must be able to individually lift and move computer equipment up to 50 pounds.

• Experience working with Microsoft Intune or a similar MDM solution.
• Experience with Team Dynamix (TDX) for ticketing and asset management.
• Certifications such as ITIL Foundations, A+, CITAM, CHAMP, or CSAM.

• Demonstrates exemplary customer service skills.
• Works on multiple priorities effectively and prioritizes conflicting demands.
• Executes assigned tasks within an established schedule.
• Works collaboratively in a team environment.
• Writes and communicates clearly and concisely.
• Possesses sound documentation skills.
• Recognizes the limits of their own expertise and escalates…