IT Support and Network Technician

Hybrid role, split between our Bloomington office and remote work. We will walk through what remote work looks like day to day when we talk.

Pro Bleu has kept Indiana businesses running since 2005. We are a woman-owned managed services provider (MSP), small enough that your work is visible and your judgment matters. You will support small and mid-sized organizations across southern and central Indiana, including professional firms, manufacturers, healthcare clinics, hospitality, nonprofits, and local government. This is a tier 1 to tier 2 help desk and field role, working out of our ticketing platform, our remote monitoring (RMM) tools, and our documentation system.

Most of our clients run on Microsoft 365 or Google Workspace, so cloud identity, mailboxes, and endpoint policy are part of the daily work rather than a specialty someone else handles.

We are a small team, and we like each other. That is not a slogan, it is the practical reason this job works. Nobody gets buried in a queue alone, nobody gets punished for asking a question, and the person who finds the fix gets the credit for it.

Family comes first here. If your kid is sick, if something at home needs you, you go. We will cover the queue. We would rather have you for years than squeeze you for a quarter, and we have built the schedule, the PTO, and the after-hours expectations around that.

You will also get real ownership. On a team this size, you are not the ninth person on a ticket. You will own client relationships, run your own projects, and see the results of your work in someone's actual business.

Day-to-day support

• Work an active queue in our ticketing platform, resolving tier 1 and tier 2 issues before they interrupt someone's work.
• Administer Microsoft 365 and Google Workspace tenants, including user accounts, mailboxes, shared drives, licensing, and multi-factor authentication.
• Monitor device and network health through our remote monitoring (RMM) tools, and catch failures before the client notices them.
• Document what you did and why, in our documentation system, so the next technician is not starting from scratch.
• Handle the occasional scheduled maintenance window or cutover after hours. This is rare, and it is always planned. Expect about one evening a month when it comes up, and two only on unusual occasions.

Infrastructure and security

• Deploy and configure firewalls, switches, and wireless access points, much of it cloud-managed, to keep client sites stable and connected.
• Apply patches and endpoint management policies that reduce a client's exposure without disrupting their day.
• Help clients recognize and respond to phishing attempts, and tighten the account settings that stop those attempts from succeeding.
• Verify backups actually restore, rather than assuming a green checkmark means recoverable.
• Diagnose and repair failing hardware to keep downtime short and predictable.

Growth and development

• Get your A+ and Network+ on our dime, and put what you learn to work on real client infrastructure. Anything past those two is yours to chase if you want it, not something we require.
• Take on progressively larger projects like cloud migrations, network refreshes, server replacements, and security rollouts.
• Grow into a senior tech role, and into leading the team on large projects, as you take on more of your own queue and clients.
• Share what you learn with the team, and write up the fixes worth keeping.
• Optionally contribute to client-facing tips or articles if writing is something you enjoy.

• Real hands-on experience supporting end users and small business networks. Most of our team learned this on the job rather than in a classroom, and we hire for what you can do. You do not need a certification to apply or to be hired.
• A willingness to earn CompTIA A+ and Network+ on the job if you do not already hold them. We pay for the exams. Those two are the only certifications we ask for, and we do not expect anything beyond them.
• Comfortable troubleshooting Windows desktops and laptops, printers, and common business applications.
• Familiarity with Microsoft 365 or Google Workspace as an administrator, not only as a user. Strong experience with one and willingness to learn the other is fine.
• Working understanding of LAN fundamentals, including routing, switching, DNS, DHCP, and wireless.
• A willingness to learn how AI tools are used responsibly in client work, including what is safe to put into them, what has to be verified before it reaches a client, and where client data must never go. We will teach this. We are looking for curiosity and good judgment rather than existing expertise.
• Ability to document your work clearly and track your time accurately.
• Willingness to work directly with clients in person, on the phone, and over remote sessions.
• A valid driver's license, and the ability to travel to client sites (roughly 20% of your time).

• Time in the field, an IT degree, or a self-taught path. We do not weigh these…