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Remote Tax Software Support Specialist; Level 1
Remote / Online - Candidates ideally in
Cheyenne, Laramie County, Wyoming, 82007, USA
Listed on 2026-09-09
Cheyenne, Laramie County, Wyoming, 82007, USA
Listing for:
CAI
Full Time, Remote/Work from Home
position Listed on 2026-09-09
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
CAI is hiring a Product Support Specialist to provide level 1 technical support for a corporate tax software product. The role is remote, full-time, and scheduled for the 2nd shift. You will handle calls, emails, and portal requests, diagnose issues, and escalate when needed.
The position requires strong communication, problem-solving, and teamwork to support customers and internal teams. Role emphasizes documentation, knowledge sharing, and collaboration across departments.
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