Specialist, Instructional Technology; Part-time

Specialist, Instructional Technology (Part-time)

Posting Number: 0001062

Reports to:

Manager, IT Security & Operations

Department:
Information Technology

Classification:
Non-Exempt

Full or Part-time:
Part Time

In a team environment, the Part Time Instructional Technology Specialist offers support and technical assistance to the College classrooms and end-users who are using software, hardware, or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers.

• Provides first-line troubleshooting for all academic/classroom technology tools and software.
• Collaborates with Institutional Design and Teaching Technology in assessing, installing, and troubleshooting classroom instructional technology tools.
• Serve as the first point of contact for customers seeking technical assistance over the phone, email, or the service desk ticketing system.
• Record events and problems and their resolution in the ticketing system.
• Perform routine troubleshooting through diagnostic techniques and pertinent questions.
• Troubleshoot, diagnose, and resolve technical hardware and/or software issues.
• Determine the best solution based on the issue and details provided by customers.
• Provide quick resolution, follow-up with customers, and excellent customer service.
• Provide accurate information on IT products and services.
• Redirect unresolved issues to the next level of support personnel.
• Provide needed information on IT products or services.
• Provide feedback on processes and make recommendations on areas to improve.
• Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting.
• Assist with installation, configuration, and upgrades for PC software.
• Assist with maintaining inventory of equipment and software.
• Pass on any feedback or suggestions by customers to the appropriate internal team.
• To provide the best service to our external and internal customers, all positions at Lake Michigan College require regular and predictable on-site attendance as an essential job function. Under certain circumstances the College may consider alternative work arrangements and will do so in compliance with and according to the parameters outlined in the College's Flexible Scheduling and Remote Work Options policy.
• Other duties as assigned.

Under the direct supervision of the Manager, IT Security &Operations, the Part Time Instructional Technology Specialist is accountable for the maintenance and support of classroom andonline instructional technology and providing training and support for faculty and students in the use of academic technology tools.the part-time helpdesk support technician also manages incoming requests and creates solutions to unexpected problems. The individual will be heavily involved with day-to-day helpdeskactivities, including resolution of IT problems, answering call andemails, responding to incoming tickets, communication with IT staffand customers, and providing timely support to ensure timely response within applicable SLA time frames and appropriate resolution.

Associate degree required, associate degree in Computer Information Systems (CIS) or Computer Science (CS) is preferred. A+ or equivalent certification is preferred. General awareness of computer systems, PC repair, and network management is required. Good knowledge of and demonstrated ability to troubleshoot issues. Hands-on experience with diagnosing and resolving basic technical issues. Ability to effectively interface with technical and nontechnical staff at all levels.

Proven communication, active listening, analytical, and problem-solving skills required. Customer oriented and patient. Excellent communication and interpersonal skills. To provide the best service to our external and internal customers, all positions at Lake Michigan College require regular and predictable on-site attendance as an essential job function. Under certain circumstances, the College may consider alternative work arrangements and will do so in compliance with and according to the parameters outlined in the College's Flexible Scheduling and Remote Work Options policy.

Salary Range: $17.25 - $19.42

Open Date: 08/17/2026

Closing Date: 09/11/2026

Virtual Campus tour:

Lake Michigan College is a community college in southwest Michigan. We have three campuses --two of which are located ten minutes from our namesake's breathtaking shoreline.

Like other community colleges, we offer associate degrees, certificates, and even a baccalaureate degree. But what sets us apart from our peers is our seemingly limitless potential and our people - people who care deeply about our region's future and who are committed to student success and exemplary educational programs, strong alignments with both established and emerging industries, and productive partnerships with the communities we…