IT Intern, Technical Services

Job Details Level: Entry

Job Location:

Home Office - Bel Air, MD 21014

Position Type:
Internship Salary Range: $15.00 - $20.75 Hourly Job Category:
Information Technology

Harford Mutual Insurance Group is a growing, dynamic mutual insurance carrier providing commercial property and casualty insurance products and services to a regional market. Headquartered in Harford County, Maryland, Harford Mutual offers a positive, diverse, and inclusive work environment with a rich company culture. Founded in 1842 on the principles of mutuality, we believe in insuring opportunity through mutual success® for our policyholders, agents, communities, and employees, and invite our employees to continue that tradition with respect, integrity, exemplary service, and personal responsibility.

Listed within this posting is the anticipated salary range for this position, plus variable incentive compensation. The final salary offered to a successful candidate may vary and will be dependent on several factors that include, but are not limited to, your business experience, education, and individual capacity. Harford Mutual is a multi-state employer, and this salary range may not reflect positions that work in other states.

Harford Mutual is looking for an IT intern to support the Tech Services IT team over the summer of 2027. This position is for individuals currently enrolled in an accredited college or university, pursuing career opportunities in information technology. This internship provides hands‑on experience supporting enterprise technology operations, endpoint management, customer support, and cybersecurity‑related initiatives within a professional insurance environment.

Support the Technical Services team with ongoing projects, which may include:

• Deploying new workstations and reimaging existing workstations.
• Upgrading operating systems and enterprise software.
• Updating, organizing, and maintaining IT documentation.
• Supporting asset lifecycle management activities.
• Assisting with monthly security patching and vulnerability remediation for workstations.
• Responding to, triaging, and documenting end‑user support requests through ticketing systems, escalating as appropriate.
• Assisting with endpoint management activities, including Microsoft Intune, workstation deployments, and hardware lifecycle management.
• Participating in IT documentation, process improvement, and operational readiness initiatives.

• Must be a full‑time undergraduate or graduate student pursuing a degree in Information Technology or a related field.
• Foundational knowledge of Microsoft Windows operating systems, hardware troubleshooting, and basic networking concepts preferred.
• Familiarity with Microsoft 365 and help desk or customer service practices; exposure to Power Shell scripting is a plus.

• Strong problem‑solving and resourcefulness skills.
• Ability to thrive in a fast‑paced environment with frequent deadlines; high‑energy, self‑motivated, and proactive.
• Strong oral, written, and interpersonal communication skills.
• Strong collaboration skills and the ability to work effectively both independently and as part of a team.
• Flexibility and the ability to quickly adapt to change.
• Desire to learn and grow within the field of IT.
• Customer-service oriented, with a professional and approachable demeanor.
• Security‑conscious and detail‑oriented, with an understanding of the importance of protecting sensitive information.

• Coached and mentored by Harford Mutual leadership.
• Gain relevant workplace IT experience in a professional enterprise environment.
• Enhance your technical foundation, build professional skills, and develop cross‑functional process knowledge.
• Work on tasks that have a measurable impact on our business.
• Build hands‑on exposure to enterprise IT service management, endpoint management, vulnerability management, and information security practices.

The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable…