Technical Services Coordinator

Locations

Showing 1 location 1832 Schuetz Road Saint Louis, MO 63146, USA 1832 Schuetz Road Saint Louis, MO 63146, USA

• Hybrid
• Staff Operations, Level 2
• Full-Time
• Requisition #: TECHN
  002799

At Safety National, we don’t just offer jobs – we build careers with purpose! Since 1942, we’ve been an industry leader, valuing integrity, teamwork, and stability while providing competitive rewards, top-tier benefits, career growth opportunities, and flexible work options that promote balance. With tuition reimbursement, wellness perks, and a strong community impact, we invest in your success—both personally and professionally.

This opportunity is in the Account Services department

Responsible for seeing policies through to the finish line, our Account Services department facilitates the processes between Claims, Underwriting, and our brokers. Ranging from rating services to audits to operational guidance, the available career opportunities are abundant with varying levels of specialty. Maintaining a strong network of team leaders, our department’s relationship allows for cross-training opportunities and plenty of collaboration.

As a Technical Services Coordinator, you will play an important role in supporting Safety National’s policy administration systems and related software applications. In this position, you will partner with business teams and Information Technology professionals to help ensure applications meet business requirements and support operational excellence.

You will assist with technical support activities, participate in User Acceptance Testing (UAT), document business processes, and maintain knowledge-based resources. You will serve as a liaison between business users and Information Technology, helping to identify, log, track, and follow up on system issues while supporting continuous improvement efforts. Success in this role requires strong communication skills, attention to detail, the ability to manage multiple priorities, and a commitment to delivering outstanding customer service.

Please note, this position is classified as Non-Exempt under federal wage and hour laws. As such, you will be required to clock in and out for all hours worked and will be eligible for overtime pay for any hours worked over 40 in a given workweek.

• College education preferred.

• Experience with development and execution of test cases based upon system specifications and documentation.
• Strong written and oral communication skills with the ability to maintain a professional attitude.
• Intermediate proficiency with Microsoft Office Suite.
• Ability to manage shifting priorities and multiple time-sensitive projects with varying deadlines.
• Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future.
• This position allows for a hybrid work schedule which includes a minimum of 3 days per week in our St. Louis Corporate Office, located at 1832 Schuetz Rd. Saint Louis, MO. All employees are required to submit work from home requests and follow our Work From Home policy, which will be provided to all candidates selected to interview.

• Experience supporting policy administration systems or similar business applications.
• Experience documenting business processes, procedures, or knowledge-based articles.

Protect the confidentiality, integrity and availability of information and technology assets against unauthorized disclosure, destruction and/or alteration, in accordance with Safety National policies, standards, and procedures.

Safety National is a leading specialty insurance and reinsurance provider. Our culture is built…