Program Manager, Technology

We're building the fiber network you deserve. Consistently fast, refreshingly straightforward and givingyou control. From our home base in Kirkland, Washington, we're connecting overone million homes and businesses across the states we serve with fiber internet that works the way it should. No gimmicks, no gotchas. Internet shouldn’t getin the way of life: it should make it better.

This is a remote position.

Position Title:
Program Manager, Technology

Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

Ziply Fiber is a local internet service provider dedicated to elevating the connected livesof the communities we serve. We offer the fastest home internet in the nation, arefreshingly great customer experience,andaffordableplans that putcustomersin charge.

As ourstate-of-the-artfiber network expands, so does our need for team members who can help us grow and realize our goals.

Our Company Values:

• Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention.
• Empowering You: We help customers choose whatisbest for them,andwesupport employees in implementing new ideasand solutions.
• Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other.
• Earning Your Trust: We build trust through clear, honest,human communication.

The Program Manager for Technology leads the planning and execution of telecommunications and network modernization programs composed of multiple related projects within a defined domain.

This role is responsible for coordinating project teams, managing cross-functional alignment, and ensuring program outcomes are delivered on time, within scope, and aligned to business strategy. The role brings structure, discipline, and accountability to complex, multi-project efforts in a highly technical environment.

The Program Manager also ensures that program deliverables support operational readiness and long-term strategic objectives.

• Lead delivery of complex telecom and network technology programs, overseeing multiple related projects within the assigned domain.
• Coordinate project managers and cross-functional teams including network engineering, IT, operations, vendors, and business stakeholders.
• Employee may manage and oversee contractors or external project leads executing projects within the program, ensuring alignment to program goals, timelines, and delivery standards.

• Develop and maintain integrated project plans, including scope, schedules, dependencies, and sequencing across projects.
• Establish and manage program governance, ensuring consistent delivery standards and cadence across all program projects.
• Manage program and project-level risks, issues, and dependencies, driving timely mitigation and escalation when necessary.
• Optimize resource allocation and capacity planning across program work streams.
• Monitor program and project-level financial performance, including budgets, forecasts, and funding alignment.

• Ensure clear communication of program status, timelines, impacts, and risks to leadership and stakeholders.
• Support continuous improvement of program management processes and delivery discipline.

• Ensure programs meet operational readiness requirements and support transition to production and field teams.
• Align program outcomes to strategic goals and ensure benefits realization is tracked and reported.

• Performs other duties as required to support the business and evolving organization

• High school diploma or GED.
• Bachelor’s degree in a related field or equivalent professional experience.
• Minimum of five (5) years of project or program management experience in telecommunications, technology, or a related field.
• Proven experience leading multi-project programs or complex technology initiatives.
• Strong understanding of network infrastructure,…