Sr. Crm Administrator - Cpq​/Billing

At Cars Commerce, we’re fanatical about simplifying everything about car buying and selling. We do right by our customers and consumers to better connect the industry with simplified and tierless technology to enhance, measure and drive local automotive retail. Whether through our No.1 most recognized marketplace, , our industry-leading digital experience, Dealer Inspire, our trade and appraisal technology, Accu Trade, or our new Cars Commerce Media Network, Cars Commerce is essential for success in the automotive industry.

No one ever travels alone here: at its core, Cars Commerce is collaboration. In fact, it’s built into the very fabric of our shared values. We like to say we Rise Together – putting people at the center of what we do, from consumer to customer to community. Life at Cars Commerce makes it easy when we share the ethos to be Open to All, encouraging open-minded communication because we know diverse thinking yields better outcomes.

But critical to our success is Caring to Challenge and Taking Ownership, fueling a competitive spirit in a respectful environment where we think about tomorrow but act today. At our foundation, we have integrity, Doing the Right Thing, even when it’s hard. It’s our shared commitment to these values that makes Cars Commerce a place where growth becomes not only possible, but downright unavoidable.

But don’t take our word for it. As a U.S. News & World Report Best Company to Work For in 2024, we're obsessive about the employee experience. We are among the top 20% being declared “Best” of our industry based on six critical factors that are important to employee wellbeing, like quality of pay, benefits, work life balance and more.

The Sr. CRM Administrator - CPQ/Billing works in a unique capacity as a subject matter expert/leader for all  features, functions, and best practices. The ideal candidate is positive and solution-oriented while providing excellent customer service. The role also serves as a liaison between Technology and many other departments throughout  on projects and everyday requests. This individual will also work with vendors on company initiatives and for system support.

This individual must be comfortable speaking to a variety of people in varying levels throughout the company.

• SME for technical implementations involving the Salesforce CPQ and Billing managed packages.
• Knowledgeable in customizing fields, page layouts, record types, reports and dashboards
• Designs, configures, and develops solutions using configuration
• Maintains and creates new Salesforce automations using Flow
• Maintains and creates new Salesforce automations using Product Rules and Price Rules
• Manage production support queues and new development tasks as needed.
• Assist with system audits including but not limited to users, profiles, permission sets, queues, fields, page layouts, and record types
• Assist with data import/export activities, including required mapping, and data scrubbing, as required for individual data import/export requests
• Should be a key liaison between the CRM team and Billing/Finance Teams to gather requirements and develop effort estimates, project plans etc.
• Expected to work independently with minimal supervision, but be able to share knowledge and mentor other team members on CPQ/Billing.

• 5+ years of experience as a Salesforce Administrator
• Must have deep working knowledge of Salesforce CPQ
• Must have deep working knowledge of Salesforce Billing
• Proficiency with Salesforce automation tools
• Salesforce CPQ Specialist Certification
• Salesforce Advanced Administrator Certification
• Proficiency in Copado CI/CD tool is a plus
• Strong SOQL skills
• Ability to thrive in an agile environment and operate well under…