Senior Tecsys Elite WMS​/Distribution ERP Specialist - Remote; Dallas, TX

Senior Tecsys Elite WMS / Distribution ERP L3 Application Support Specialist

Remote to join our team in Dallas, Texas (US-TX), United States (US).

We are seeking an experienced Senior Tecsys Elite WMS / Distribution ERP L3 Application Support Specialist to provide advanced production support for warehouse, distribution, and supply chain operations. You will serve as the Level 2/Level 3 escalation point for Tecsys-related issues, working closely with operations, IT, integration, infrastructure, automation, external vendors, and Tecsys support teams. This is a hands‑on role focused on complex troubleshooting, integrations, application stability, root‑cause analysis, and continuous improvement.

• Provide L2/L3 production support for Tecsys Elite WMS and Elite Distribution ERP.
• Troubleshoot complex issues involving inventory, orders, transactions, interfaces, printing, jobs, performance, configuration, and user access.
• Investigate application logs, SQL/data, interface messages, file transfers, job status, and transaction workflows.
• Support integrations with ERP, EDI, carriers, automation/WCS, RF devices, reporting, label‑printing, customer, and supplier systems.
• Troubleshoot APIs/web services, EDI, SFTP/FTP, batch jobs, middleware, and file‑ or message‑based interfaces.
• Coordinate transaction retries, reprocessing, reconciliation, and recovery activities.
• Lead high‑priority incident triage, impact assessment, communication, escalation, and resolution.
• Perform root‑cause analysis and identify opportunities to prevent recurring incidents.
• Manage escalations with Tecsys and third‑party vendors, providing detailed troubleshooting information and supporting evidence.
• Support approved configuration changes, workflow updates, master‑data corrections, security changes, releases, cutovers, and hyper‑care.
• Maintain troubleshooting guides, runbooks, escalation procedures, and knowledge‑transfer materials.
• Mentor L1/L2 support teams and business super users on common issues and support procedures.

• 7+ years of experience supporting WMS, ERP, distribution, or supply chain applications.
• 4+ years of hands‑on Tecsys Elite experience , or strong enterprise WMS/Distribution ERP experience with the ability to quickly learn Tecsys.
• Strong understanding of warehouse and distribution processes, including:
• Inbound and receiving
• Order fulfillment
• Inventory management and cycle counting
• Procurement Returns
• Shipping and distribution
• Enterprise system handoffs
• Strong troubleshooting skills across application configuration, transactions, master data, integrations, reporting, security, devices, and operational workflows.
• Experience supporting integrations using APIs/web services, EDI, SFTP/FTP, batch jobs, and file‑based interfaces .
• Ability to use SQL for troubleshooting, data validation, reconciliation, and root‑cause analysis.
• Experience with incident, problem, change, release, and vendor management processes.
• Familiarity with Service Now, Jira, or similar ITSM platforms .
• Excellent communication skills and the ability to work effectively with business users, IT teams, technical teams, and vendors.

• Direct production support experience with Tecsys Elite WMS and Elite Distribution ERP .
• Experience with Tecsys Itopia and/or additional Tecsys modules such as:
• Transportation Management (TMS)
• Delivery Management
• TecsysIQ / Analytics
• Order Management
• Experience with relational databases, Oracle, Linux/Unix, Windows, scripting, job scheduling, monitoring tools, or cloud/SaaS environments.
• Experience supporting upgrades, releases, implementations, go‑lives, cutovers, and hypercare .
• Experience in large‑scale warehouse, distribution, logistics, or supply chain environments.