Director, EIS Cloud Services Delivery

Director, EIS Cloud Services Delivery
-District Office Primary Function

The Director, Cloud Services Delivery serves as the technical and operational leader responsible for the service level performance, maintenance, upgrades, changes, and 24/7 technical support of the College’s Enterprise Information Systems (EIS) SaaS portfolio, including Ellucian Banner ERP and other EIS SaaS Applications. This leader manages a cross-functional and technical team ensuring high availability, performance, security, and continuous improvement of EIS SaaS applications.

• Responsible for the daily operational health, production stability, identity access management, and support SLA compliance for EIS SaaS applications. Monitors Key Performance Indicators (KPIs) that include:
• SaaS Application Uptime/Availability (SLAs).
• Mean Time to Resolution (MTTR) for support incidents.
• Successful deployment of system updates/upgrades without production downtime.

• Lead and mentor a team that supports the scope of work in cloud services delivery.

• Manage the roadmap, change plans, testing, and deployment of vendor-driven EIS SaaS updates and platform enhancements to minimize service disruption.

• Act as the primary contact with EIS SaaS providers to drive service level improvements and hold vendors accountable for product performance.

• Implement best practices for ITIL processes (incident management, change management, root cause analysis).

• Ensure all cloud services and configurations comply with the College’s security, data management, artificial intelligence and other College policies and regulatory requirements.

• Manages human resources assigned to this position. This includes:
  • Recommend staffing and organization structure to ensure optimum service delivery
  • Hire and train staff
  • Staff development
  • Ensure that performance management activities including evaluations and rating validations are completed in a timely manner
  • Ensure that staff issues within the team are addressed in accordance with the college’s policies and procedures.

• Provide executive summaries and reports for the VP of Enterprise Information Systems to inform decision-making and strategic planning.
• Act as a liaison with other IT leaders, business units, and external vendors to ensure consistent reporting and transparency.
• Communicate escalations, operational issues, and proposed solutions clearly.

• Other duties as assigned

• Technical Knowledge:
  Strong understanding of cloud delivery models (ERP, SaaS, IaaS), API-based integrations, and software development life cycles (SDLC).
• Leadership:
  Proven experience managing small-to-mid-sized IT teams (developers, support, analysts).
• Skills:
  
  Ability to translate business requirements into technical solutions and manage vendor-led delivery models.
• Must have excellent verbal, written communication, presentation, and documentation skills.

• Bachelor’s degree in computer science or related field

• Minimum five (5) years managing enterprise ERP and other SaaS enterprise applications.

• Experience managing IT license optimization.

• ITIL or PMP Certification

This position has opportunity for limited remote work arrangements with appropriate approvals and in accordance with the policies, procedures, and needs of the College.

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Salary is based on the Board-approved salary schedule for the current fiscal year. See Salary Schedule

req
6390

9/17/2026 at 6 pm CST