MSP Level III Tech​/Sr Systems Engineer

Position Overview

Are you looking for a fast paced environment? Unlimited growth opportunities? To work in a people first culture? Then this might be the position for you. Looking for a motivated individual who wants to work in a small but fast growing environment who believes that excellent customer service is the key to success.

• Flexible/Hybrid Work Environment
• Unlimited Growth Potential (really!)
• People First Culture
• Profit Sharing

If you have a background in IT, a skillset in cybersecurity and a determined mindset to tackle a different challenge every day, you’ll enjoy being part of Team Logic IT of the Rivertowns. You will work for a local office, but will also join one an award-winning network of professionals that promotes team collaboration among thousands of technicians across North America.

This position is located in the Rivertowns area of Westchester, NY.

The Sr. Systems Engineer is a senior technical and security-focused role responsible for ensuring the reliability, performance, and security of client IT environments. You will serve as a trusted technical advisor, responding to complex support requests, leading advanced troubleshooting efforts, and implementing secure IT solutions across endpoints, servers, networks, and cloud environments. A strong emphasis is placed on cybersecurity best practices, including threat prevention, detection, remediation, and risk reduction.

The ideal candidate has a strong IT foundation, deep hands-on cybersecurity experience, and the ability to communicate clearly with both technical and non-technical stakeholders.

• Identify, diagnose, and resolve network problems including network connectivity, traffic utilization, etc.
• Administer and secure AD, M365, DNS, DHCP, Azure, AWS, file/print services, and identity/access controls.
• Configure, manage, and maintain network security infrastructure, including firewalls, switches, VPNs, and wireless security.
• Provision, configure, and secure systems including endpoint protection, access controls, and multi-factor authentication.
• Provide hands‑on technical support across endpoints, servers, networks, and cloud environments, with a strong focus on best practices.
• Implement and maintain cybersecurity controls such as endpoint protection, anti‑malware, patch management, email security, and DNS filtering.
• Serve as a senior escalation point for service desk requests, ensuring timely, professional, and effective resolutions

Experience specifically with:

• PSA (Professional Services Automation) and RMM (remote monitoring and management)
• Configuring Microsoft Office 365 tenants.
• Troubleshooting versions of Exchange and SharePoint (including online and classic).
• Setting up servers and migrating server applications.

Experience generally with:

• Windows desktop and servers, M365, AD, AWS, Azure and other cloud environments.
• Securing networks using firewalls, VPNs, Vlans, routing and wireless security solutions.
• Setting up endpoint protection, mail filtering and security monitoring tools.
• Backup, disaster recovery, and business continuity

Other Requirements:

• Excellent communication skills with the ability to explain technical and security concepts to non-technical users.
• Friendly attitude, patience with the customer, and service oriented demeanor
• Desire to win

Relevant certifications:

• CompTIA Security
  - CompTIA Cloud Essentials and Cloud+ a definite plus
• Network+
• Microsoft security-related certifications
• Firewall or endpoint security vendor certifications

Flexible work from home options available.