Embedded Software Engineer – GSOC Security Platform; SureView
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-09-12
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IT/Tech
IT Support, Cybersecurity, Systems Engineer, IT Specialist
Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market.
The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and Service Now. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Role Overview
Client is seeking a dedicated, full-time Software Engineer to be embedded onsite with our Global Security Operations Center (GSOC). This engineer will serve as the primary technical owner of the Sure View security operations platform, working closely with the Physical Security Technology team and GSOC operations to configure, optimize, integrate, and continuously improve the platform in support of a 24×7 security operation.
This is a hands-on, high-ownership role. The engineer will drive a defined set of priority work streams – from device and site mapping across Genetec and Sure View, to leadership dashboards, automation (Virtual Operator) tuning and audit, action plan build-out, and integration migrations – while also serving as the day-to-day technical support and enablement resource for the GSOC.
Engagement Details- Location:Onsite at client’s GSOC facility (San Francisco Bay Area). Remote work by exception only, with prior approval.
- Hours:Standard utilization of up to 40 hours per week; schedule to be agreed.
- On-call:Participation in an on-call rotation for platform-impacting issues (see On-Call Expectations).
- Reports to / works with:Client Physical Security Technology team and GSOC leadership; coordinates escalations with Sure View engineering and product teams.
- Access:Must comply with client’s onsite access, badging, and security protocols.
- Configure and maintain the Sure View platform to align with GSOC requirements
- Drive system tuning, enhancements, and ongoing improvements to workflows and performance
- Assist with implementation and validation of platform updates, releases, and new features
2)
- Provide day-to-day technical support for platform usage, issues, and troubleshooting
- Triage and resolve issues directly, or coordinate escalation to Sure View engineering as appropriate
- Document escalation procedures so the GSOC always has a clear support path
- Build and support integrations between Sure View and third-party systems (Genetec, notification platforms, identity/SSO, ticketing)
- Provide technical guidance on APIs, data flows, and system interoperability
- Deliver training for GSOC operators, supervisors, and leadership on system functionality and best practices
- Support onboarding of new users and ongoing knowledge transfer
- Participate in regular check-ins, planning sessions, and operational reviews; align work with evolving GSOC priorities
The engineer will own or lead the following work streams, prioritized in coordination with the Physical Security Technology team:
- 1. Genetec Device & Site Mapping -Build and maintain accurate mapping of Genetec-managed devices (cameras, access control, intrusion sensors, intercoms) into Sure View; establish naming conventions, group…
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