100% remote - contract till end of december, potential to extend till June 2027. 40/week. m-f.
Key Responsibilities- Manage and resolve approximately 200-300 Service Now tickets per month.
- Monitor ticket queues, troubleshoot issues, provide solutions, and elevate when appropriate.
- Support ongoing projects, including:
Testing and UATSystem upgrades and releases
Low-complexity configuration work - Exercise sound judgement on when to escal...
- 3+ years of experience
- UKG Workforce Management (WFM) experience required
- Strong preference for UKG Time Pro (timekeeping and attendance)
- HR processes knowledge
- High-volume customer support/ticketing experience
- Experience working in a fast-paced support environment
- Configuration experience (low complexity)
- Located in the Eastern Time Zone
- Service Now experience
- Advanced Scheduling experience within UKG
- Experience supporting frontline workforce environments
- Exposure to global payroll implementations or HR technology projects
EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.
Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
EverforthApex Benefits Overview
Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a Support Linc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.
You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.
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