Manager, Omnichannel & Online; O+O) Operations

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business:
Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.

Responsible for leading the end-to-end supply chain execution and integration for strategic Omnichannel & Online (O+O) initiatives. This role will define, plan, and manage complex digital integration projects across multiple high-profile brands and new business models, including the Color WOW D2C integration, FBT Pilot, company e-store D2C integrations, and new brand onboarding for Jacquemus & Kering beauty. The Project Manager will serve as the primary supply chain link between commercial, IT, and external brand partners to ensure seamless go-lives, optimized inventory flows, and scalable fulfillment operations.

• Strategy Execution:
  Lead cross-functional project plans to integrate new D2C platforms (Color WOW, e-store, Jacquemus, Kering) and pilot fulfillment models (FBT Pilot) into L'Oréal's existing supply chain and ERP architecture.
• Operational Excellence:
  Establish standardized onboarding playbooks and fulfillment processes to ensure fast, reliable order-to-cash operations across new digital channels.
• Integration Management:
  Coordinate EDI, API, and warehouse management system (WMS) integrations with digital platforms, 3PL partners, and brand teams.
• Governance & Control:
  Implement milestone tracking, rigorous testing schedules, and risk-management protocols to ensure on-time and compliant launches.
• Stakeholder Management:
  Collaborate closely with Commercial, IT, Finance, Customer Care, and external brand partners to align on timelines, inventory strategies, and operational requirements.
• Performance Tracking:
  Develop performance dashboards and report on key KPIs, including On-Time In-Full (OTIF), order processing speed, inventory accuracy, and post-launch customer satisfaction.
• Risk Mitigation:
  Proactively identify technical and operational bottlenecks in multi-brand integrations; establish contingency plans to maintain service levels during peak launch windows.
• Partnership:
  Act as the primary supply chain point of contact for IT and digital business units to design, track, and execute program deliverables.

• Education:
  
  Bachelor’s degree, preferably in Information Systems, Engineering, Business, or equivalent.
• Experience:
  
  7+ years of project management experience, specifically within eCommerce or Retail environments (experience with Customer portals is a significant plus).
• AI/Technical Proficiency:
  Demonstrated experience in implementing software solutions, specifically Agentic AI or advanced automation. Familiarity with Agile Methodology and Scrum is required.
• Analytical Rigor:
  Strong problem-solving skills to devise solutions for complex deduction types and data validation hurdles.
• Financial Acumen:
  Ability to manage project deadlines while meeting strict budget and ROI targets (Projected ROI