UX Researcher Senior

Job Profile

IT Support Specialist 3

Job Family: IT Support Services

Time Type:
Full time

Apply before 11:59 PM Arizona time the day before the posted End Date.

Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Provides complex IT services to end users in order to support the mission of the institution through technology. Deploys enterprise managed tools that manage devices, deploys software and security updates of devices and applications across an enterprise, and updates documented processes.

Do you have a passion for conducting user research for digital products using both qualitative and quantitative methods? Do you have a collaborative mindset informed by creative problem-solving, adaptability, and curiosity? Then continue reading below for this UX Researcher Senior opportunity! ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education.

We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU. Want to know more about working at EdPlus? Check out the EdPlus website for more details about us. We are seeking a UX Researcher Senior to support Enterprise initiatives within EdPlus on our Product and User Experience team. Every day you'll help improve the experience of millions of learners by driving user-centered research that informs product design and strategy.

You will work with a cross-functional team (designers, engineers, UX writers, data analysts, and product managers) and lead both qualitative and quantitative research to identify pain points, uncover opportunities, and support the development of impactful digital experiences at ASU Online. You will be primarily an individual contributor focused on leading high-impact UX research. At the same time, you will have opportunities to mentor student researchers, help coordinate research initiatives and systems, and contribute to the continued growth of the UX Research team.

We're looking for someone who is equally energized by conducting exceptional research, collaborating across disciplines, and helping others succeed as our team continues to grow.

NOTE:

This is not a fully remote position. Must be able to reliably commute to Scottsdale, AZ.

• Serve as a strategic UX research partner to product, design, engineering, and cross-functional teams to inform product strategy and decision-making.
• Plan and conduct generative and evaluative research using appropriate qualitative and quantitative methods, including interviews, surveys, usability testing, contextual inquiry, and analytics.
• Translate research goals into well-scoped research plans, selecting appropriate methods to answer key business and user questions.
• Analyze and synthesize research findings into actionable insights, delivering compelling research artifacts, reports, presentations, and dashboards to stakeholders, including executive leadership.
• Facilitate in-person and remote research activities, including interviews, focus groups, participatory workshops, and co-design sessions.
• Manage multiple research initiatives in an agile environment with shifting priorities and timelines.
• Mentor and provide day-to-day guidance to UX research student employees.
• Partner with the UX Research Director to coordinate research initiatives, improve team processes, and help scale the UX Research practice.
• Contribute to the continuous improvement of UX research methods, tools, and best practices.
• Assume or coordinate other duties or projects as assigned or directed.
• NOTE:
  
  This is not a fully remote position. Must be able to reliably commute to Scottsdale, AZ.

• Evidence of a bachelor’s degree or higher in a related field (Psychology, Social Sciences, User Experience, etc.).
• Experience leading end-to-end UX research using qualitative and quantitative methods.
• Demonstrated knowledge of UX design principles and processes; hands‑on UX design experience is a plus.
• Experience planning and leading complex research initiatives from discovery through synthesis and reporting.
• Experience collaborating with designers, product managers, engineers, data…