Principal Support Specialist- Onsite in Austin, TX

Principal Premium Support Specialist
- Onsite in Austin, TX

Bee Cave, TX, USA •

Austin, TX, USA

Posted Tuesday, September 8, 2026 at 4:00 AM

OEC provides software solutions to those who work in the automotive parts and repair industry. Our solutions make it easier for automotive industry professionals to buy and sell parts, conduct repair research & planning, optimize estimates, improve the parts supply chain, and more. OEC partners with many of the world’s largest manufacturers, dealers and suppliers, shops and repairers, and service providers, giving our customers access to a comprehensive network and a streamlined workflow.

We're looking for a highly polished, service driven technology professional to serve as a dedicated partner to our C- suite and senior leadership team. In this role, you'll deliver a true "white-glove" experience - anticipating needs, resolving issues with speed and discretion, and ensuring technology simply works.

Thisrolewillberequiredtobeon-siteasneeded.

• Deliver proactive, concierge-level technical support to C- suite executives and senior leaders, minimizing disruption and ensuring a frictionless experience
• Proactivelymonitorexecutivetechnologyenvironmentstoidentifyandresolveissuesbeforetheyarise
• Partnerwithinfrastructure,security,andapplicationteamstoescalateandresolvecomplextechnicalchallenges
• Ensure seamless onboarding and offboarding experiences for executive team me mbers
• CollaboratewithITleadershiptoevaluateandintroducenewtechnologies
• Contributetostrategicinitiatives,includingAVupgrades,collaboration tools,andmeetingspaceinnovation

• 7+yearsofITsupportexperience,includingdirectsupportforexecutivesorVIPusersinacorporateenvironment
• Hands- on experience with conference room AV systems, video conferencing platforms, and presentation technology
• Familiaritywithendpointmanagementtoolssuchas Intune,JAMF,orsimilar

• Strongproficiencywith Windows,macOS,and Microsoft
  365
• Advancedtroubleshootingskillsacrosshardware,software,networking,andmobiledevices
• WorkingknowledgeofITSMtools(Service Now,Jira Service Management ,orsimilar)
• Familiaritywithcybersecuritybestpractices(MFA,phishingawareness,securedeviceusage)

• Youcommunicatewithconfidenceandprofessionalism,andarecomfortablesupportingseniorexecutivesdirectly
• Youoperatewithdiscretionandhandlesensitiveinformationwithcare
• Youanticipateneedsbeforetheyariseandtakeaproactiveapproachtoproblem-solving

• Abilitytotraveloccasionallytosupportexecutiveoff-sitesandevents

• 401(k) withcompanymatch

What makes working at OEC awesome? It varies from employee to employee. For some, it's the flexibility - whether it's remote work or a hybrid or in-person role, OEC takes our teams across multiple time zones and international communities. For others, it's the strong sense of camaraderie and community that celebrates both individuals and team-driven contributions. Or it could be the empowerment and how the team is encouraged to take risks, learn, and grow within a dynamic and supportive environment.

But no matter what gets us out of bed in the morning, our whole global community is inspired to be forward thinking and drive innovative solutions for the automotive parts and repair industry.

OEConnection is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite applicants and employees to voluntarily self-identify their gender, race and ethnicity. Submission of this information is strictly voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be…