CRM Business Analyst; Salesforce

CRM Business Analyst (Salesforce) – Hybrid Role

We are recruiting for a Salesforce Administrator to support the sales team within the GP Consumer Products Group (~900 users), with support for our service, marketing, category management, and pricing teams as needed. This role serves as a subject matter expert on Salesforce and its supporting applications.

The successful candidate is a self-motivated, high-energy individual who thrives in a high-demand, performance-driven environment — able to manage multiple priorities in parallel and meet deadlines on short time frames. They combine strategic and economic thinking with the ability to partner with a wide range of business users, acting as a change agent and Salesforce evangelist, and bring strong communication, technical, and design skills within a matrixed organization.

Location:

Atlanta, GA or Green Bay WI (hybrid role – 3 days a week in office)

• Provide security and administration for Salesforce and other supporting applications
• Configure custom objects, page layouts, validation rules, and reports/dashboards
• Design, build, and maintain automation using Salesforce Flow
• Estimate effort for your own configuration and administration work, and help scope larger requests during planning
• Coordinate with onshore/offshore development resources on handoffs for work beyond admin configuration (e.g., custom code, integrations)
• Apply database and data-modeling concepts to protect process integrity and data cleanliness
• Evaluate and implement third-party and Salesforce add-ons based on value and fit
• Provide user support, troubleshooting, training, and data loads
• Partner with cross-functional teams to implement process changes and develop metrics to measure their effectiveness
• Work with stakeholders to understand pain points and outline potential solutions
• Participation in agile process to communicate priorities, manage backlog and refine user stories
• Maintain technical documentation

• 2+ years of experience in business or IT functions

• 2+ years as a Salesforce administrator with Sales Cloud on Lightning Experience
• Consumer products business experience
• Exposure to Service Cloud/Pardot/Account Engagement
• Ability to read and understand Apex to troubleshoot and collaborate with developers
• Experience with Agile / sprint-based delivery (e.g., Azure Dev Ops) and coordinating with onshore/offshore development resources.
• Working knowledge of generative AI and how it applies to CRM and sales workflows, including tools such as Agentforce, Einstein for Sales, and Microsoft Copilot
• Working knowledge of integrating salesforce with external systems

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.

If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here .

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