Servicenow Architect – US Remote – CSM | FSM | CPQ | ITSM
Yonkers, Westchester County, New York, 10701, USA
Listed on 2026-09-12
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IT/Tech
Job Description
We are looking for a highly experienced Service Now Architect to lead end-to-end design and delivery across multiple Service Now modules including ITSM, CSM, FSM, and CPQ
. The architect will work closely with business stakeholders, guide technical teams, and ensure scalable, secure, and best-practice platform implementations.
Own overall Service Now architecture across ITSM, CSM, FSM, and CPQ
Design enterprise-scale solutions aligned with business objectives
Lead requirement workshops with business and technical stakeholders
Define data models, integrations, security, and governance standards
Oversee development quality, code reviews, and performance tuning
Guide platform upgrades, enhancements, and roadmap planning
Act as the technical authority and escalation point for complex issues
Mentor developers and ensure adherence to Service Now best practices
Required Skills & Experience12+ years in Service Now with strong multi-module exposure
Deep expertise in ITSM (Incident, Problem, Change, Request, CMDB)
Strong hands‑on experience with CSM, FSM, and CPQ
Experience with integrations (REST, SOAP, MID Server)
Strong knowledge of CMDB, Discovery, and Service Mapping
Excellent communication and stakeholder management skills
PreferredService Now Certified Technical Architect (CTA) or CIS certifications
Experience working with US enterprise or federal clients
Prior experience leading remote delivery teams
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