Sr. Director, PBM Implementation and Transformation Remote

Sr. Director, PBM Implementation and Transformation

Remote US Based

The Senior Director, Implementations is responsible for leading successful execution, governance, and continuous improvement of client implementation activities across PSG's implementation portfolio. This role serves as the senior operational leader for implementation delivery, ensuring projects are executed efficiently, consistently, and in alignment with client expectations, contractual commitments, and organizational objectives.

The Senior Director translates organizational strategy into scalable implementation processes, delivery methodologies, resource plans, performance metrics, and client engagement models. This individual partners closely with Sales, Product, Consulting, Operations, Analytics, and external partners to ensure successful implementation outcomes while driving operational excellence, client satisfaction, and team performance.

The ideal candidate combines strong implementation leadership, project governance expertise, operational discipline, and people leadership skills with a proven ability to lead complex client initiatives in a fast-paced consulting and healthcare environment.

• Lead the planning, execution, and successful delivery of all client implementation engagements.
• Establish implementation governance frameworks, including status reporting, risk management, issue resolution, decision tracking, and escalation processes.
• Ensure implementation activities are completed on time, within scope, and consistent with client requirements and organizational standards.
• Provide leadership oversight and performance monitoring for implementation managers, project managers, business analysts, and implementation consultants.
• Monitor implementation health across the portfolio and proactively address risks, resource constraints, and delivery challenges.
• Ensure all implementation deliverables meet quality standards and contractual obligations.

• Serve as the primary operational leader for client implementations.
• Build and maintain strong working relationships with client stakeholders throughout the implementation lifecycle.
• Ensure client requirements, dependencies, assumptions, and decisions are documented, managed, and communicated effectively.
• Lead implementation steering committees, status reviews, and operational governance meetings.
• Provide consultative guidance to clients regarding implementation readiness, operational impacts, testing strategies, and deployment planning.
• Escalate significant risks, issues, or client concerns to executive leadership as appropriate.

• Develop and continuously improve implementation methodologies, playbooks, tools, templates, and best practices.
• Standardize implementation processes to create consistency, scalability, and measurable performance across all engagements.
• Establish implementation metrics and dashboards that measure quality, efficiency, client satisfaction, resource utilization, and project performance.
• Drive continuous improvement initiatives that enhance delivery effectiveness and reduce operational risk.
• Support organizational quality initiatives and implementation-related process transformation efforts.

• Lead resource forecasting, staffing assignments, workload balancing, and capacity planning across implementation teams.
• Identify resource gaps, skill needs, and capacity constraints and develop mitigation plans.
• Partner with leadership to align staffing strategies with client demand and organizational growth objectives.
• Coordinate utilization of internal and external implementation resources to maintain delivery excellence.
• Manage implementation workforce…