Remote Customer Support Specialist at Eneba

Customer Support Specialist – Eneba

Welcome to the world of Eneba customer support. We’re delivering world‑class user experience across our marketplace and supporting our users wherever they are.

• Provide an excellent customer experience via email, live chat, and social media.
• Ensure a seamless transaction process throughout our marketplace at all times.
• Actively drive resolution of customer issues resulting in customer satisfaction and retention.
• Maintain and/or improve your team’s Customer Support Metrics.
• Collaborate, problem‑solve, and strategize with team members to identify opportunities for improvement and growth.

• 1+ years of experience providing support to clients or users via email, phone, live chat, bots, or social media.
• Strong written and verbal English proficiency – required for all roles.
• Written and verbal Spanish fluency, in addition to English – required for LATAM‑facing roles only.
• Sense of urgency and appreciation for clear, timely communication with both users and teammates.
• Ability to effectively prioritise workload and deliver results as part of a team.
• Ability to work shift‑based schedules in line with business needs, including evenings, nights, and weekends depending on the market you cover.
• Opportunity to join our Employee Stock Options program.
• Opportunity to help scale a unique product.
• Various bonus systems: performance‑based, referral, additional paid leave, personal learning budget.
• Work location of your choice: office, remote, opportunity to work and travel.
• Personal and professional growth at an exponential rate supported by well‑defined feedback and promotion processes.

• Employee Stock Options program.
• Performance‑based, referral, additional paid leave, personal learning budget.
• Flexible work location: office, remote, or travel‑friendly.
• Rapid personal and professional growth supported by clear feedback and promotion processes.

• Build and execute data‑driven programmatic SEO campaigns to capture high‑volume commercial intent and scale product visibility from day one.
• Analyze competitor landscapes to identify untapped niches and audiences, deploying aggressive strategies to secure early organic leadership.
• Design the site’s semantic structure, keyword clusters, and internal linking strategies to maximize traffic and conversion rates on product pages.
• Define measurable SEO objectives (traffic, revenue, ROI) and forecast growth to ensure optimization efforts align directly with business goals.
• Collaborate with Product, Design, and Tech teams to ensure SEO requirements are baked into the platform’s code and UX during the build phase.
• Monitor search trends, algorithm updates, and consumer behavior to swiftly pivot tactics and maintain a competitive edge.
• Manage technical site health (crawling, indexing, speed) to resolve architectural issues and support rapid organic growth.
• Develop custom AI workflows and tools to automate research, content production, and quality assurance, reducing manual dependencies while scaling output.

• 4+ years of B2C SEO experience with a specific track record in Affiliate, Cashback, or Aggregator platforms.
• Expert proficiency in using AI to build programmatic SEO engines that scale content production and quality control without massive manual teams.
• Hands‑on proficiency in low‑code automation (, n8n, etc.) and scripting (Python/JS) to design custom workflows, connect APIs, and build autonomous systems for research, content generation, automation, and data indexing.
• Deep expertise with core SEO tools (Ahrefs/Semrush, Screaming Frog, GSC) and product analytics (Mix Panel, GA4) to correlate search rankings with conversion…