Platform Support Manager, PAVE

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Market:Corporate Home Office

Employment Type:Full Time

PAVE is the governed platform where Kiewit builds and runs its business applications — professional applications built by TAG engineers and citizen-developed applications built by the districts themselves. Today it hosts [N] applications across [N] districts, and it is growing fast.

As Platform Support Manager, you own how PAVE and everything running on it gets supported. That includes the model itself, not just its execution: today there is no defined support function for TAG-built applications. You will design it, stand it up, and run it.

This is not a ticket-queue role. Every support interaction is data about where the platform is weak, and your most valuable output is turning that data into platform improvements that stop the tickets from being filed. You will be the person who can tell TAG leadership what is actually breaking, how often, for whom, and what it would cost to fix.

• You are building the function, not inheriting a queue. What you design becomes how Kiewit supports everything on PAVE
• Support here is a platform-improvement engine, not a cost center. Your findings drive engineering priorities, and you'll see them shipped
• Small team, outsized reach: TAG serves all Kiewit districts and shapes enterprise technology strategy
• Direct collaboration with architects, district leadership, and KTG executives — few layers between you and a decision
• You will work inside an AI-first delivery model that most support leaders have only read about

Kiewit Technology Group (KTG) builds solutions that enable and support one of North America's largest construction and engineering organizations. Our mission is to deliver project schedule and cost certainty through technology designed by and for the construction industry. KTG deploys solutions to the field and home office that increase profitability by maximizing how we use our people and resources in daily operations, and gives our people real-time data to make faster, smarter decisions across the full lifecycle of a project.

The Transformation Acceleration Group is KTG's AI-first delivery group. We are small, we move fast, and we serve every Kiewit district.

This is a full time in-office role in LaVista, NE

• Design and stand up the support model for PAVE and the applications running on it: intake paths, triage criteria, severity definitions, escalation routes, and ownership boundaries between TAG, KTG support, and the districts
• Establish service expectations that TAG can meet, and be honest with stakeholders about what falls outside them
• Define support-readiness requirements that new PAVE capabilities and applications must meet before release — documentation, troubleshooting guides, known-issue registers, and enablement for whoever takes first contact
• Build the tooling and reporting to make support volume, resolution time, and recurring issues visible without manual assembly
• Own day-to-day triage and resolution coordination for developer- and district-reported issues across professional and citizen-developed applications
• Serve as the escalation point and single accountable owner when something running on PAVE breaks and it isn't obvious who fixes it
• Manage the support backlog and its prioritization, weighing user impact, business criticality, security risk, and effort
• Maintain a clear, repeatable prioritization framework so trade‑off decisions are transparent and defensible to district stakeholders and TAG leadership

• Convert support signal into platform priorities:…