Educational Technology Manager

Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus.

Remote work arrangements are limited in accordance with University policy.

Pay Range $75,000

Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.

FLSA Status Exempt

Standard University business hours
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type Full-time

Syracuse University is building something new. We’re launching SU Global to reimagine how we support and scale accessible online pathways for non-traditional learners, in a dynamic, innovative, and data-driven environment. That means rethinking how we work.

This role requires on-campus presence because the best ideas emerge from real-time collaboration, the mentorship that happens in hallways, and the spontaneous problem-solving that defines startup culture. You’ll work non-traditional hours when needed – evening and weekend coverage, whatever it takes to deliver the best-in-class experience.

We’re looking for team members who thrive in:

• High-energy, in-person environments where innovation happens face-to-face
• Flexible scheduling that follows student needs, not the clock
• Startup intensity within a world-class university structure

We’re not looking for people who want a job. We’re looking for builders who want a mission.

The Educational Technology Manager oversees the Course Builder team while actively contributing to course content production. This position collaborates with other managers on course material development and manages deployment and delivery within the LMS , overseeing troubleshooting of content issues and delegating resolutions appropriately. The position works closely with functional team leads to ensure proper Course Builder support and oversees multimedia deployment across a variety of online courses.

This position provides deployment, consultation, and training in technology use, including Blackboard and assistive technology, and leads support documentation for online courses developed by the Center. The manager supervises Course Builders across enterprise platforms including Blackboard, Kaltura, SharePoint, MS Teams, Play Posit, and Articulate 360 to support faculty and students effectively.

This position requires regular on-campus presence and occasional schedule flexibility, including evenings and weekends based on student and operational needs. Staff operate in a fast-paced, collaborative environment supporting non-traditional learners through an evolving, data-informed model.

• Bachelor’s Degree or equivalent experience in a university setting.
• Understanding and knowledge of the University’s technical systems including MySlice, Blackboard, Playposit and other enterprise systems preferred.

• Experience managing a team
• Ability to delegate tasks
• Ability to research and implement projects and processes within the Center
• Significant experience and…