ServiceNow Developer

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it’s a state of mind.

We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Service Now Developer for a Full-Time Remote position.

Job Summary:

The Service Now Developer will operate as part of an integrated Information Technology (IT) service team to support the current and future support and operational needs of the IT Users and their systems. Provide day-to-day operational administration support for the Service Now system (all modules and system components) used to support the Service Now implementation.

Essential Functions:

Provide subject matter expertise for Service Now and ITIL, recommending and designing solutions to be implemented on the Service Now platform, including instantiation of new modules as well as helping improve and streamline existing capabilities and applications. Configure and enhance all aspects of Service Now, such as workflow, user interface (UI), client scripts, business rules, catalogs, orchestration and more, utilizing out-of-the-box functionality as much as possible and customization when necessary Experience working with Service Now CMDB System integration, such as web services, REST APIs, SOAP, MID, etc.

Provide programming expertise with Java script, AngularJS, HTML, CSS, XML, AJAX, JQuery, Bootstrap and Shell Scripting Advise where out-of-the-box functionality can achieve a desired outcome instead of resorting to customization as part of the demand management process Develop Dashboards and reports Partner with product management to transform business needs from the customer to tangible items within Service Now using platform modules or creating new scoped applications Provide high-level estimations and guidance for the breakdown of work into features, epics, and stories, including identifying the need for technical spikes Work with the Product Management team to create working demos and prototypes as necessary, prior to full deployment within the Service Now environment Provide feedback to product management and development teams with regard to alternative options and approaches that may not have been considered.

Identify upcoming platform release opportunities and stay current with the relevant areas of now and next versions of Service Now, making technical recommendations to product management for the NuAxis Service Now roadmap. Partner with Service Now to identify solutions, raise issues, and provide input into the Service Now product roadmaps. Establish documentation, testing, and coding standards for developers to adhere to.

Partner with the platform architect to identify opportunities to improve and streamline the overall platform. Create Service Now solutions and design web-based solutions. Identify system deficiencies and recommend solutions and continual service improvements. Design access controls to ensure an appropriate least privilege approach to solution design. Improve performance and configuration by utilizing Service Now best practices Collaborate effectively with other Service Now administrators to develop global solutions Perform system and integration testing with sample and live data Demonstrate best practices around programming methodologies, platform management, and languages and help define team coding standards, procedures, and techniques.

Influence and design, providing options with pros, cons, and risks around all key technical decisions during the program delivery process Review existing implementations and implementing improvements and provide support for design changes to provide value. Assess security architecture to be consistent with federal standards and industry best practices.

Education:

Bachelor's Degree Service Now Developer and Implementation or Architect certification

Experience with integration of legacy tools with Service Now

Experience:

Minimum of 3 years developing on the Service Now platform 2+ years implementing systems using the Agile/Scrum methodology Experience implementing systems using the Agile/Scrum methodology

Experience with scripting in Service Now (Business Rules, UI Pages, UI Macros, etc.) Experience implementing…