Director of Product, Subscription & Auth Platforms

Role Summary

As the Director of Product Management, you will lead the technical product strategy and execution for the foundational pillars of our eCommerce platform:
Authentication, Product Catalog, and Digital Order Management. You will be the product architect of our Single View of the Customer, ensuring that whether a user joins us via our Web site, through a partner, Retail stores or via a Mobile App Store (iOS/Android), their identity is secure and their digital entitlements are instantly recognized. You will also own our platform capabilities for customers managing their subscriptions and deliver innovative and delightful customer experiences.

This is a high-impact leadership role requiring a balance of deep technical fluency, strategic foresight, and customer obsession. You aren't just managing a custom-built ecommerce and authentication stack; you are ensuring our platform stays at the forefront of industry best practices to meet evolving consumer expectations for speed, security, and seamless experiences.

This is a Hybrid position located in our Frisco, TX or New York, NY hub locations. We value in-office collaboration and meaningful interactions, so expect that you will be in the office on a regular basis according to team needs. When you are not working on-site, you will be working from your home office. We are only considering candidates within a commutable distance to Frisco, TX or New York, NY and are not offering relocation assistance at this time

• Strategic Identity
  
  Roadmap:
  
  Own the strategy for Authentication and Authorization. Beyond standard SSO, you will explore best-in-class solutions (e.g., Passkeys, passwordless) to reduce friction while maintaining a hardened security posture across Web, Mobile, and OEM channels.
• Digital Order Management (DOMS):
  Lead the system of record for all digital transactions. Architect the logic that ingests and reconciles orders from disparate sources (Web checkout, App Store IAP, and OEM partner keys), ensuring a single, accurate  Source of Truth.
• Entitlement Engine:
  Own the logic that determines  who has access to what.  You will manage the complex mapping between a successful transaction and the instant activation of digital rights and permissions across all platforms.
• Universal Product Catalog:
  Architect a flexible, centralized catalog that defines our digital SKUs and bundles. You will ensure the catalog is built for business agility, allowing us to pivot and launch new offerings ahead of the competition.
• Mobile Store & Partner Strategy:
  Act as the lead for Apple/Google and OEM provider technical integrations. You will navigate the complexities of third‑party receipt validation and entitlement syncing, ensuring we are maximizing the capabilities of each platform.
• Strategic Technical Leadership:
  Partner with Engineering to ensure our custom AWS microservices architecture is not just resilient, but future-proofed against shifting consumer needs and global scalability requirements.
• Measure consumer experiences:
  Think customer-first in designing and launching new front‑end experiences across authentication and Account Management. Have a deep understanding of our customer needs and measure performance against our business KPIs
• Lead and develop a team of product managers, setting a high bar for product thinking, customer empathy, and delivery rigor
• Define a compelling multi‑year product vision for subscription management and authentication - and translate it into a sequenced, clearly prioritized roadmap that earns alignment from Engineering, Design, and Leadership
• Partner with Engineering, with expertise in diving into the technical services and capabilities – with the goal to build what's best for…