Customer Service Representative

Description General Duties:

• Receives consumer calls and emails in regards to problems, installation instructions and general product information.

• Answers high volume incoming technical support calls.

• Offers knowledge to consumers and directing them to the proper source if necessary.

• Handles a strong volume of calls with tact, diplomacy, and strong consumer service orientation in accordance with company guidelines.

• While working with consumers over the phone completes information on computer screen with all of the pertinent data.

• Requires basic knowledge of computer software for data input and retrieval.

• Responds to consumer repairs and requests according to Consumer Service procedures.

• Evaluate product problems, determines if product needs to be scrapped or if it can be repaired.

• Assist consumers on product such as installation techniques, product features and models etc. as requested by consumer service supervisor.

• At least one (1) year experience in a product-based customer support function and/or call center environment is preferred but not required

• Previous experience in the hardware and home improvement industry preferred.

-Technical mindset and the willingness to learn - most of this position is self taught

• Type 35+ WPM.

• High School diploma or equivalent.

• Good verbal and written communication skills, bilingual in Spanish or French a plus

• Problem-solver; ability to deal with customers (internal and external) in difficult situations.

• Basic mechanical aptitude

Entry Level

This is a Contract to Hire position based out of McAllen, TX.

The pay range for this position is $15.00 - $15.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Sep 11, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.…