Senior Business Analyst

FT / PT Status – Full Time Salary – $25.22 hourly (non-negotiable)
Remote Work / In-Office – Hybrid available after one year at TSOB Final date to receive applications – 9/18/2026

The Office of Recovery Services (ORS) is seeking a Senior Business Analyst to join our team in Taylorsville. This role bridges document and workflow automation, system improvements, and data reporting. You will design, develop, and troubleshoot automated forms and workflows, perform data analysis, conduct end-user acceptance testing (UAT), and collaborate with technical and business stakeholders.

• Workflow & Document Engineering:
  Design, build, troubleshoot, and maintain agency documents, automated workflows, and forms using JavaScript and tools like Adobe Experience Manager (AEM), Adobe Workbench, or Adobe Designer.
• Data Analysis & Systems Adaptation:
  Adapt automated systems to meet ORS operational needs, perform SQL-based data extraction, evaluate data quality, and build automated reporting solutions.
• System Testing & Change Management:
  Conduct end-user acceptance testing (UAT), analyze system capabilities, anticipate software updates; impact, and adhere to agency change management protocols.
• Cross-Functional Collaboration:
  
  Manage and resolve help desk troubleshooting tickets while partnering with ORS leadership, IT technical staff, and third-party vendors to research and address system support issues.
• Stakeholder Inquiries & Technical Communication:
  Respond to inquiries from agency leadership, Policy, and other entities requesting specific information on workflows, use cases, functionality, and metrics. Create clear system documentation and user guides, translating complex application logic into plain language for non-technical audiences.

Minimum or "day-one" qualifications:

• Education & Experience:
  
  Bachelor’s degree in computer science, data analysis, business information systems, or a related field—OR an equivalent combination of professional work experience in workflow design or systems analysis.
• Technical Scripting:
  Basic to intermediate proficiency using JavaScript for form scripting, validation, and workflow automation.
• Data & Analytical
  
  Skills:
  
  Experience writing queries (SQL) or using data management tools to extract, analyze, and audit data for reporting.
• Testing & Documentation:
  Hands-on experience developing functional requirements, executing user acceptance testing (UAT), and maintaining technical documentation.
• Background Check:
  Ability to pass a mandatory state criminal background check.

• Adobe Suite
  
  Experience:
  
  Hands-on experience with Adobe Experience Manager (AEM), Adobe Workbench, Adobe Designer, or Acrobat.
• Domain Knowledge:
  Understanding of child support enforcement, Medicaid recovery, or related state/federal public sector programs and IT systems. Core Competencies.

• Problem Solving & Adaptability:
  Strong analytical and research skills to troubleshoot complex workflow issues, adopt new technologies, and evaluate operational impacts.
• Self-Management & Detail Focus:
  Ability to self-motivate, prioritize concurrent tasks, and maintain high accuracy under firm timelines.
• Communication &
  
  Collaboration:
  
  Excellent written and verbal communication skills with a team-oriented approach to supporting staff and stakeholders.

Location – 4315 S 2700 W, Taylorsville, UT 84129

Background Check Required – You must successfully pass a criminal history check.

Drug Test Required – No

Schedule Code – B - Competitive Career Service
-Employment in this position requires a probationary period

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