Business Solutions Specialist Job Washington District of Columbia USA,IT/Tech

Wiley
, a leading law firm in Washington, DC, is seeking a Business Solutions Specialist to support our Information Technology department. This role works across the firm to develop creative and innovative ways to solve complex business problems through technology, solution development, and process improvement. This position is responsible for the entire project life cycle from analysis, requirement elicitation, and definition, through testing, deployment, and portfolio management.

This position is eligible to participate in the firm’s flexible work program.

RESPONSIBILITIES/

ESSENTIAL FUNCTIONS:

Business Analysis

Support the design and implementation of technology solutions through detailed analysis of processes, procedures, and workflow and identification of problems, issues and potential solutions
Conduct interviews with attorneys and professional staff to determine user requirements via workshops, questionnaires, surveys, workflow storyboards, use cases, scenarios, and other methods
Identify and establish scope, parameters, and priorities of identified needs to define project priorities and fit into the overall technology portfolio
Create process models, specifications, diagrams, and other artifacts to define current and future state workflows
Conduct research on software and hardware products, and emerging technologies that translate into practical solutions and meet business needs
Prepare cost/benefit analyses for proposed or potential solutions to support procurement and/or solution development efforts
Develop prototypes using process models, solution design architectures, and wireframes

Project Management

Create and maintain project plans and other artifacts
Maintain regular communication with project team members and firm stakeholders regarding project status and timeline, including proposed changes, enhancements, and modifications of business requirements
Engage with stakeholders to establish project goals and success factors, scope of engagement, priorities, and deliverables
Identify and model current state business processes and participate in future state design sessions
Facilitate project meetings ensuring effective and timely communication across project team, stakeholders, and leadership
Monitor, control, and track project work streams, conduct corrective action as necessary, and update project plans as necessary
Review deliverables and ensure adherence to Project Management Office frameworks and standards
Develop tests cases and plans
Collaborate with Training Department to develop training plans and ensure successful end user adaptation of solutions
Catalog project closure by performing operational hand-off, lessons learned, and/or knowledge transfer sessions.

Product & Platform Lifecycle Management

Perform regular analysis and internal assessments to determine usage, adaptation, and other outcome patterns and provide recommendations to drive product performance or optimization
Evaluate and provide recommendations regarding the technical viability and/or value of new and existing product and platforms
Monitor and evaluate product enhancements, changes, and releases

WORK ENVIRONMENT:

An on-site presence is an essential function of this position; remote work may be permitted in accordance with the firm’s flexible work policy and based on business needs
Position operates in a professional office environment which is usually quiet to moderate
Position routinely uses standard office equipment such as computers, photocopiers, and file cabinets
Position requires that the employee be able to multi-task in a fast-paced work environment

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations and the ability to…