Computer Consultant

Computer Consultant I

Job # 042635

Department Code

Department Information Technology Services

Location Syracuse, NY

Campus Syracuse, NY

Commitment to On-Campus Experience Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus.

Remote work arrangements are limited in accordance with University policy.

Pay Range $23.16 - $25.00

Pay Determination Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.

Staff Level S4

FLSA Status Non-exempt

Hours Standard University business hours
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)
Hours may vary based on operational needs.

Job Type Full-time

Unionized Position Code Not Applicable

Job Description The Computer Consultant I position in Information Technology Services (ITS) provides IT support to users across university departments and divisions. IT support roles include desktop, laptop, mobile device, printer, and application support. Additionally, the role assesses and makes recommendations for procurement of technology equipment for staff. The Computer Consultant I works collaboratively with staff on IT projects as assigned.

Education and Experience Bachelor’s degree or equivalent plus 1-3 years relevant experience in information technologies/computer science as necessary.

Skills and Knowledge Specialized knowledge includes a moderate understanding of networking, IT hardware, software and how it interacts with the operating system, printer and printing capabilities, cell technologies as they pertain the support client devices, and mobile computing platforms. Familiarity with commonly used artificial intelligence (AI) tools and platforms, including but not limited to generative AI assistants, AI-powered productivity features within standard enterprise applications (e.g., Claude, ChatGPT, Copilot), and AI-enhanced support and automation tools.

Responsibilities Use computing concepts, documented procedures, and knowledge of SU’s systems to address a wide variety of IT support requests, including but not limited to general hardware and software break/fix and hardware and software installation. Effectively prioritize incoming support tickets, coordinate and schedule with users, and provide cross-unit support as requested by supervisor. Manage hardware inventory of assigned area, plan upgrade lifecycle and replace aging equipment as necessary.

Maintain accurate and timely incident logs in approved ticket management system. Write technical and procedural documents as needed for inclusion in knowledge base. Clearly and professionally correspond with peers across the University IT community. Other duties as assigned.

Physical Requirements Not Applicable

Tools/Equipment Not Applicable

About Syracuse University Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience. For more…