Associate Product Support Engineer Job Columbia South Carolina USA,IT/Tech

SIOS Technology is helping companies protect their most important applications from downtime and disasters. Come join our team and work with the world’s leading experts in application high availability and disaster recovery. We operate globally, recognize and reward talent, and work hard to keep SIOS a great place to work.

SIOS is headquartered in San Mateo, CA, with offices across North America, EMEA, and Asia‑Pacific. Our Columbia, SC office, located at the University of South Carolina Innovation Center, was recognized as one of the state’s best places to work in SC for the past 7 consecutive years.

What We Believe in:

At SIOS Technology Corp., we believe our greatest strength is our ability to grow, collaborate, and innovate with a diverse team of employees in a positive, inclusive environment. The rich contributions that SIOS employees around the world make to our team are informed and enhanced by their individual differences, life experiences, traditions, values, and talents. We are committed to nurturing a culture of inclusion and connectedness among team members from different races, ethnicities, nationalities, religions, beliefs, genders, sexual orientations, ages, and disabilities.

Position Overview:

SIOS Technology Corp. is seeking a talented and enthusiastic Associate Product Support Engineer to join our fast‑paced and fun Customer Experience Team located on the University of South Carolina campus (Columbia, SC).

Reporting to the Director, Product Support Engineering, this position requires the ability to work remotely and participate in an After‑Hours Pager rotation.

What you will be doing:

Provide day‑to‑day support to customers with valid support contracts to ensure that customer expectations are exceeded
Identify, troubleshoot, and resolve issues reported
Track issues using the provided support tools
Own and manage issues through resolution, working with Engineering, Sales, and Product Management as necessary
Ensure support service levels are met or exceeded
Validate that customers have current support contracts
Provide all levels of support and elevate to Engineering when necessary
Work with Support and/or Product Development to troubleshoot and workaround product issues
Create enhancement requests and product change requests when reported by customers
Prioritize time and support cases

What you will bring:

Practical knowledge of Cloud Deployments (such as AWS/Azure/GCP)
Basic knowledge of Hypervisor technologies (such as VMware, Hyper‑V, Virtual Box, Open Shift)
Practical experience with Operating Systems
Proficient with Collaboration Tools
Zoom
Web Ex
Go To Meeting
Google Meets
Face Time
Proficient with Microsoft Office
Proficient with Google Suite Applications (Gmail, Calendar, Drive)

Preferred

Skills:

Hands‑on experience with Linux / Windows Operating Systems
Hands‑on experience with virtualization technologies
Practical knowledge of Customer Relationship Management (CRM) systems
Proficient in prompt engineering, AI research and note taking, and other advanced AI tools

Education/Experience Requirements:

Associate’s Degree or higher in Computer Science or related field.
At least 1-2 years of professional experience in Technical Customer Support

What we offer:

Attractive compensation package
Group Bonus
Incentive Stock Option
Full suite of benefits
Flexible working environment
Unlimited Time Off
12 Paid Company Holidays

What else should you know about this position?

The R&D office is located in Columbia, SC, on the campus of the University of South Carolina (Innovation Center). You are more than welcome to work out of our office as much as you want or work from the comfort of your own home office; whatever works best for you. However, if you live in the surrounding area of Columbia, SC, we expect you to come to…