IT Support Analyst

POSITION SUMMARY For 50 years, Olen has owned, developed, and managed distinctive commercial properties in Orange County, California. Our portfolio consists of over 6 million sq. ft. of premier office and flex-space projects. Olen leases and manages a mixture of Class A office buildings and light industrial properties. Additionally, Olen’s multi-family portfolio consists of over 17,000 apartment units in 50+ residential communities.

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Our culture is one of teamwork, determination, integrity, and pride for our properties. If you feel these values are a match, we’d like to invite you to be a part of our story.

IT SUPPORT ANALYSTOlen is seeking a motivated and experienced individual to join our in-house IT team as an IT Support Analyst. Reporting to the IT Systems Director, the IT Support Analyst serves as the primary point of contact for end-user technology support and routine IT operations. This role supports company hardware, software, mobile devices, printers, Microsoft 365 services, and other business technologies while delivering a high level of customer service.

The position serves as the front-line technical resource for the organization, resolving end-user issues whenever possible and escalating complex infrastructure, security, networking, or application-related issues to senior IT staff when appropriate. The IT Support Analyst also assists with documentation, asset management, technology deployments, process improvement efforts, and departmental initiatives.

Main Job Tasks and Responsibilities:

Provide day-to-day technical support for desktops, laptops, printers, mobile devices, peripherals, and related workplace technologies.

Monitor and respond to helpdesk tickets, ensuring timely communication, troubleshooting, documentation, and resolution.

Serve as the primary support resource for end-user technology issues and escalate matters requiring advanced administrative, infrastructure, security, networking, or application support.

Provision, configure, deploy, maintain, and replace workstation hardware and peripheral equipment.

Assist with user onboarding and offboarding activities, including account administration tasks, device preparation, and access provisioning according to established procedures.

Maintain accurate inventory records for company technology assets, including hardware, assigned equipment, and related technology resources.

Support remote offices and company locations through remote assistance and occasional on-site support when required.

Create and maintain end-user documentation, knowledge base articles, procedural documentation, and technology guides.

Assist with software installation, configuration, upgrades, and troubleshooting.

Perform assigned work in accordance with established IT policies, standards, and procedures.

Other duties as assigned.

QUALIFICATIONS AND CRITERIA:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation, which does not impose an undue hardship on the Company, may be made to enable qualified individuals with a disability to perform the essential duties of the job.

EDUCATION/

EXPERIENCE:

Associate degree, technical certification (CompTIA A+), related training, or an equivalent combination of education and relevant work experience in Information Technology or a related field.

Two (2) or more years of experience supporting desktop hardware, operating systems, software applications, and end users in a business environment.

Experience working within a helpdesk or ticket-based support environment.

Experience deploying and supporting desktop and laptop…