Remote IT Service Delivery Lead

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our client is currently seeking a qualified service delivery manager to join their team in a remote role.

the service delivery manager serves as the primary liaison between the business and it operations, ensuring technology services are delivered effectively, securely, and in alignment with business requirements. This role oversees end-user computing (euc) operations, service delivery performance, compliance initiatives, technology deployments, and stakeholder communications across the organization.

duties and responsibilities

• serve as the primary point of contact between business stakeholders and it service teams
• ensure service delivery meets established service level agreements (slas) and customer expectations
• manage and communicate it projects, upgrades, deployments, and operational changes
• coordinate technology rollouts, testing, patching, and implementation activities
• drive incident resolution, escalation management, and continuous service improvement
• monitor security and compliance requirements and support audit activities
• track operational metrics, risks, issues, and project milestones, providing regular status updates to leadership
• collaborate with internal teams, external vendors, and managed service partners to ensure seamless service delivery
• develop and maintain documentation, procedures, service reports, and operational dashboards
• lead stakeholder communications regarding outages, maintenance windows, and service enhancements
• promote a customer-focused culture emphasizing responsiveness, professionalism, and continuous improvement

skills and qualifications

• bachelor's degree in information technology, computer science, business, or related field
• 5+ years of experience in it service delivery, service management, infrastructure operations, or end-user computing
• itil foundation or higher certification preferred
• experience with microsoft technologies including microsoft 365, intune, autopilot, sccm/mecm, and endpoint management platforms preferred
• servicenow or other itsm platform experience preferred
• security compliance and audit experience preferred
• knowledge of asset management, service reporting, and operational metrics preferred
• experience managing service delivery in enterprise environments
• strong understanding of itil principles, incident management, problem management, and change management
• experience working with cross-functional business and technical teams
• strong project coordination and vendor management skills
• excellent presentation, communication, and stakeholder management abilities
• demonstrated ability to manage competing priorities and deliver results in a fast-paced environment

wage range

the rate for this position is between $56.96 - $75.94 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

benefits

the company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, ad&d insurance, disability plans, employee assistance program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), fsa/hsa pre-tax benefits.

the compensation and benefits information is accurate as of the date of this posting. The company reserves the right to modify this information at any time, with or without…