Epic IAM & Security Analyst; L3; Hybrid In Plano, TX

Req

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Epic IAM & Security Analyst (L3) - Hybrid In Plano, TX to join our team in Texas, Texas (US-TX), United States (US).

This is a hybrid role based in Plano, Texas, with regular onsite presence required at the NTT DATA Headquarters for team collaboration, project planning, stakeholder engagement, and key operational activities. The role combines remote work with in-office participation to support effective cross-functional partnership and platform delivery.

We are seeking an Epic IAM & Security Analyst (L3) to support Epic security, identity and access management (IAM), authentication, and integration activities. This role is responsible for administering Epic access controls, troubleshooting security and identity issues, supporting compliance initiatives, and assisting with the delivery of secure access solutions across the Epic environment.

The ideal candidate will collaborate with Epic application teams, IAM, Cybersecurity, Infrastructure, and business stakeholders to maintain secure, compliant, and efficient access management processes.

• Support and maintain Epic security models, access roles, profiles, security classes, and user access controls.
• Troubleshoot user access, authentication, authorization, and account‑related issues.
• Assist with privileged access management and access governance activities.
• Perform periodic access reviews and support audit requests.
• Help implement least‑privilege and segregation‑of‑duties controls.

• Support integrations between Epic and enterprise IAM platforms including Active Directory, Entra , SailPoint, Saviynt, Service Now, MFA, and SSO solutions.
• Assist with Joiner‑Mover‑Leaver (JML) lifecycle processes.
• Troubleshoot user provisioning, deprovisioning, and identity synchronization issues.
• Support automated access‑management workflows.

• Troubleshoot SSO, SAML, OAuth/OIDC, MFA, and federation‑related issues.
• Diagnose authentication failures and assist with resolving access problems.
• Support certificate management and identity‑related configuration updates.

• Assist in supporting integrations between Epic and enterprise applications.
• Troubleshoot API, web service, HL7, and FHIR integration issues.
• Work with application and infrastructure teams to resolve interface‑related incidents.

• Investigate and resolve application, security, and access‑related incidents.
• Participate in RCA activities and support implementation of corrective actions.
• Escalate complex issues to senior engineers and SMEs when required.
• Provide support and guidance to L1 and L2 support teams.

• Support HIPAA, audit, and compliance activities.
• Assist with documentation, access certifications, and audit evidence collection.
• Participate in process improvement and automation initiatives.
• Support operational reporting and access governance activities.

• 3+ years of experience in Identity & Access Management, Security Administration, Healthcare IT, or related technical support roles.
• 2+ years of experience supporting Epic Security and Access Management.
• Experience with:
  • Epic Security (Roles, Profiles, Security Classes, Access Controls)
  • Microsoft Active Directory and Entra
  • SSO, SAML, OAuth/OIDC, MFA, and Federation Services
  • IAM/IGA platforms such as SailPoint or Saviynt
  • Service Now workflows and ticket management
• Experience supporting user provisioning and…