IT Support Technician II
Remote / Online - Candidates ideally in
Los Angeles, Los Angeles County, California, 90079, USA
Listed on 2026-09-15
Los Angeles, Los Angeles County, California, 90079, USA
Listing for:
Jobtailor
Full Time, Remote/Work from Home
position Listed on 2026-09-15
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, Systems Administrator, IT Support
Job Description & How to Apply Below
- Assist end users through remote sessions via chat, phone, and email
- Visit Los Angeles client offices to provide IT support
- Support clients across diverse technical environments and cloud infrastructure components
- Simplify complex technical solutions and convey them to end users
- Interact with all levels of clients' businesses, from the front desk to the CEO
- Work with technologies including Meraki, macOS, Windows Desktop OS, Microsoft Azure, Microsoft 365, Google Workspace, Slack, One Login, Sentinel One, SPF, DKIM, DMARC, DNS Filter, Datto/Backupify, Comet Backup, Zoom, Microsoft Teams, Ring Central, Addigy, and Microsoft Intune
- Knowledge of common business technologies
- Experience working in diverse technical environments and with various cloud infrastructure components
- Technical skill-set and staying up to date with the latest technology trends
- Ability to quickly incorporate new techniques and processes
- Ability to interact with each level of the client's business, from the front desk to the CEO
- Ability to simplify complex technical solutions and convey them to end users
- Basic knowledge and proficiency in several of the listed tools is preferred
- Minimum of 3+ years working in IT, with a focus on help desk and customer support
- Dedicated working environment/home office with stable internet connection
- Availability from 7am–4pm Pacific Time, Monday through Friday excluding holidays
Demonstrates expertise in providing IT support across diverse technical environments and cloud infrastructure, with a strong ability to simplify complex solutions for end users. Proficient in utilizing various business technologies and maintaining effective communication with clients at all organizational levels.
Highest-signal resume keywords- IT Support
- Cloud Infrastructure
- Microsoft Azure
- Customer Support
- Technical Communication
- Help Desk Support
- Technical Troubleshooting
- Remote Support
- Business Technology Knowledge
- Cloud Services Proficiency
- Effective Communication
- Client Interaction
- Problem Solving
- Adaptability
- Technical Environment
- Customer Support
- Remote Sessions
- Internet Connectivity
- Meraki
- MacOS
- Windows Desktop OS
- Microsoft 365
- Google Workspace
- Slack
- One Login
- Sentinel One
- Zoom
- Microsoft Teams
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