IT Operations & Support Manager

Our client is seeking a capable and proactive IT Operations & Support Manager. You will be responsible for overseeing the company’s day-to-day IT environment, systems, users, cybersecurity, data protection support, and technology processes. This is a hands‑on role rather than a purely strategic position. The successful candidate will be expected to troubleshoot issues, manage systems and user access, coordinate with external IT providers where required, improve internal technology processes, and ensure the organisation maintains a secure and reliable IT environment.

The ideal candidate will be comfortable working independently and supporting a distributed organisation with office‑and remote‑based employees.

Our client, a CQC-approved home care provider operating across England and Wales, provides home care and support services including personal care, dementia care, palliative care, rehabilitation, respite care, end-of-life care, independent living, and live-in care. As the company continues to grow its services and operations, reliable, secure, and well‑managed technology is essential to supporting its care teams, management, administrative functions, and service users.

Monday to Friday, 9:00 am to 1:00 pm (UK Time, 20 hours per week)

• Oversee the day-to-day IT environment across the company.
• Ensure employees have reliable access to the systems and technology required to perform their roles.
• Manage computers, laptops, mobile devices, peripherals, and other IT assets.
• Maintain accurate IT asset and equipment registers.
• Coordinate equipment setup and user onboarding/offboarding.
• Monitor system performance and resolve or escalate technical issues.

• Provide first-line and second-line technical support to employees.
• Troubleshoot hardware, software, connectivity, and account‑access issues.
• Assist employees with Microsoft 365, email, collaboration tools, and other business applications.
• Provide clear guidance to non-technical users.
• Maintain an organised record of IT support requests and resolutions.

• Administer Microsoft 365 environments and user accounts.
• Manage email accounts, licences, permissions, and access.
• Support Microsoft Teams, SharePoint, One Drive, and related collaboration tools where applicable.
• Review user permissions regularly and remove unnecessary access.
• Support cloud-based applications used by the business.

• Help maintain a strong cybersecurity environment across the organisation.
• Implement and monitor appropriate security controls.
• Support multi‑factor authentication and secure password practices.
• Monitor user access and identify potential security risks.
• Ensure devices are appropriately protected, updated, and maintained.
• Support endpoint security, antivirus, and patch management.
• Assist with phishing awareness and cybersecurity training for employees.
• Develop and maintain basic IT security procedures.

• Work closely with the Compliance Manager and senior management to support UK GDPR and data protection requirements.
• Help ensure confidential client and employee information is appropriately protected.
• Review access controls for sensitive information.
• Support secure data storage, sharing, and disposal practices.
• Assist with responding to potential data or cybersecurity incidents.
• Maintain appropriate IT‑related policies and documentation.

• Develop, maintain, and review IT policies and procedures covering acceptable IT use, password management, cybersecurity, device management, user access, data security, remote working, employee onboarding/offboarding, incident reporting, and backup/recovery.
• Ensure employees understand…