Business Analyst; Remote

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Position:Business Analyst (Remote)

Location: Remote

Remote Status: Remote

Job :667-773

# of Openings:1

Business Analyst (Remote)

Rothe is seeking a Business Analyst for the Collaboration and Productivity Services Office, within Workplace Collaboration Services in Office of the Chief Information Officer in support of the NASA Enterprise Multimedia and Integrated Technical Services (eMITS) contract. eMITS is the Agency’s enterprise-level contract creating and delivering multimedia and technical communications through the use of the internet, digital platforms, and IT management for NASA’s Office of the Chief Information Officer (OCIO) and Office of Communications (OCOMM).

From photographing rocket launches and recoveries, to producing engaging videos, to information technology management, to using social media to share NASA’s message, eMITS integrates services for NASA IT and provides NASA’s communication to the outside world. Come join us in support of NASA’s mission to inspire the world through information and discovery.

Job Description:

This role is responsible for providing comprehensive lifecycle management and automation support for ADS customer service-level agreements (SLAs). Responsibilities include maintaining standardized agreement templates, managing digital repositories, developing automated workflows, translating business requirements into functional solutions, delivering performance dashboards, and resolving agreement-related inquiries while ensuring compliance with government standards.

Functional Responsibilities:

• Provide end-to-end lifecycle support for ADS SLA processes, including creation, maintenance, and improvement of standardized MOU, SLA, and OLA templates.
• Maintain all agreements within the government-approved digital repository and identify automation opportunities to reduce manual effort and increase operational efficiency.
• Develop and deploy automated workflows that streamline agreement activities from intake through renewal using approved automation platforms.
• Translate SLA business requirements and process gaps into functional automated solutions that ensure correct business logic, approval routing, system integration, data integrity, traceability, and compliance with NASA security and records management policies.
• Deliver real-time visibility into agreement performance through automated dashboards and reporting tools, including status tracking, compliance indicators, processing cycle time, aging metrics, and other key performance measures.
• Use performance data to identify trends, evaluate process efficiency, and recommend additional automation or process improvements.
• Resolve agreement-related inquiries, compliance issues, and technical requests within established timelines and quality standards.
• Log and track all inquiries and issues within a government-approved ticket management…