Customer Support Specialist

Cantata Health Solutions, LLC | Full time

Cantata Health Solutions is transforming behavioral health and human services care through our innovative, easy-to-use solutions. Led by a team of clinical, technical, analytical, and support professionals with deep industry experience, our people are passionate about the communities our customers serve and want to help them provide the highest quality services.

This is a remote position.

The Customer Support Specialist is the friendly, patient, and detail-oriented first point of contact for all incoming application support requests. In this role, you’ll provide prompt, courteous assistance to end-users, ensuring every interaction is handled with professionalism and care. You’ll follow established procedures to gather information, document issues, and resolve or elevate requests as needed—all while maintaining a steady, reliable approach.

Essential Duties and Responsibilities

The essential duties and responsibilities of this position include, but are not limited to the following:

• Respond toand provide friendly, patient, and professional customer service for all incoming calls, emails, and online requests for basic application support or technical assistanceina timelyand courteous manner.
• Gather essential information neededby the Support Services Specialist to accurately triage and troubleshoot customer inquiries.
• Document, assign,and track service requests accurately using support tools and systems.
• Develop a working knowledge and growingproficiencyin the application,leveraging its features to accurately diagnose and resolve customer issues.
• Alwaysmaintaina high levelof customer service and professionalism.
• Participate in team meetings and training sessions as required.
• Other duties as assigned by supervisor.

Advanced
Duties and Responsibilities

• Provide step-by-step guidance using provided documentation or scripts to help end-users resolve common issues.
• Follow established procedures and scripts to troubleshoot application and/or technical issues for hardware, software, or network issues.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High school diploma or equivalent.
• 3years’work experience ina customer service-oriented role.
• Strong troubleshooting skills.
• Has the demonstrated ability to follow andparticipatein technical discussions; technically savvy.
• Strong interpersonal and team building skills.
• Effective organization and time management skills.
• Ability to work independently and within a team environment.

Preferred Qualifications

• Associate’s degree in computer science,computer programming,computer information systems, or database administration, or closely related field.
• Certifications in theITfield is highly preferred.
• 5 years professional work experience in application or technical support.
• Professional work experience in healthcare industry, medical billing, or accountinghighly preferred.
• Excellent understanding of the fundamentals of network, server, and desktop administration, installations, upgrades, techniques, tools, and equipment.

Fully Remote Workforce

As a virtual-first organization, we can attract the best talent no matter where we all live. This allows for added flexibility and a schedule that works for you.

We offer medical, dental, and vision insurance; 40l(k) with match; legal benefits; short-term and long-term disability coverage; life insurance; and paid time off.

Employee Recognition

Team members can reward each other with points to celebrate everyday wins and going above and beyond. It’s our way of saying “nice job” in a way that really sticks.

Employees can benefit financially through the company’s success, referring top talent, and performance-based bonuses.

Schedule
:
Monday - Friday, 40 hours per week, occasional weekend hours

We are not able to offer visa sponsor ships at this time.

Cantata Health Solutions, LLC is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.