Associate Principal Technical Writer; Remote

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions.

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Associate Principal Technical Writer

This is a remote position. Occasional travel to the office location may be required.

Saviynt is looking for an experienced Associate Principal Technical Writer to lead documentation for technically complex, cloud-native identity and AI security capabilities.

The ideal candidate combines strong technical communication skills with hands-on expertise in cloud platforms, identity and authorization technologies, and AI security, and is comfortable independently exploring and configuring complex products.

You will also help shape our agentic documentation strategy, driving AI-enabled automation and AI-ready content practices across the Product Documentation team.

• Independently explore, configure, and test complex, cloud-native security capabilities,including those powered by AI, to deeply understand their functionality and use cases.
• Craft high-quality technical documentation, such as configuration guides, integration instructions, API references, and troubleshooting resources, that resonate with enterprise customers.
• Drive the development of documentation for online help systems, release notes, and product feature guides, ensuring technical accuracy and clarity.
• Collaborate closely with Product, Engineering, and other subject matter experts to translate intricate technical details into accessible and user-friendly content.
• Own documentation strategy and execution for complex, cloud-native identity and AI security capabilities, from early development through release and ongoing improvements.
• Independently investigate complex technical scenarios involving cloud infrastructure, AI agents,non-human identities, authentication and authorization, APIs, and runtime access controls.
• Design, implement, and scale AI-enabled and agentic documentation workflows for content generation, validation, and quality improvement, including practices for AI/LLM-ready content and retrieval readiness.
• Take ownership of major documentation initiatives from conception through delivery, ensuring a consistent and high standard of quality across all output.
• Mentor and guide other technical writers, sharing your expertise to elevate the entire documentation team’s capabilities.
• Analyze documentation usage, performance data, and stakeholder feedback to identify knowledge gaps and drive measurable improvement.

• Get energized by unraveling complex technical challenges and translating them into clear,actionable guidance for users.
• Care deeply about the customer experience and ensuring they can successfully adopt and benefit from sophisticated security technologies.
• Enjoy working with emerging technologies such as generative AI and helping shape AI-enabled and agentic approaches to documentation creation, validation, and delivery.
• Thrive in a dynamic environment where you can independently investigate, learn, and proactively identify documentation needs and opportunities.
• Take pride in owning critical documentation projects and seeing them through to successful completion with minimal oversight.

• Hands-on experience with at least one major cloud platform (AWS, Azure,…