IT Technical Support Specialist; Majority On Site

About the Role

Location:
Saginaw, Michigan (Majority On Site)*

Are you looking to jump start or further your IT career? Morley's team of IT professionals offers growth opportunities, a positive environment, meaningful work and strong benefits.

As a Technical Support Specialist, you'll help Morley associates with all their computing needs.

• Using your problem-solving skills and technical know-how, you'll help find solutions to technical issues.

• Your work will enable associates to provide great service to our Fortune 500 clients, and make sure they can work in an efficient and safe environment.

* Hybrid Schedule

This is a hybrid role. You'll work on site at our Saginaw, Michigan, campus 95% of the time, and will work from home periodically.

While on site, you'll work in a friendly, casual environment at our corporate office in Saginaw Township, close to shopping and restaurants. You’ll also have access to our free on-site workout facility and enjoy perks such as tickets to local events.

• Provide help desk and desktop application support

• Troubleshoot, upgrade and maintain PC desktop and laptop systems and peripherals

• Support System and Network Administrators in daily workloads

• Ensure that all desktop and laptop systems:

• Are properly configured and tested before deployment

• Have system connectivity and accessibility

• Are tested and verified after deployment

• Provide operational documentation as needed for common operational tasks

• Provide all desktop operational support

• Implement security systems that will provide detection, prevention, containment and deterrence mechanisms to protect and maintain data integrity

• Support compliance in the areas of system security, user access, resource access and authentication

• Escalate items as needs require

• Assist in supporting all corporate email systems, calendaring and scheduling software

• Accept and execute all related and / or associated assignments and responsibilities as instructed by senior management

• A positive, self-starter attitude with a solid work ethic, strong attention to detail and ability to meet deadlines

• Excellent communication, problem-solving, organizational and interpersonal skills

• Familiar with:

• Windows 10 and 11

• Microsoft Office

• Various web browsers

• Printers

• Active Directory

• Remote desktop

• Some networking skills

• Must have the ability to pass a pre-employment background check and drug screen

• Ticketing system experience

• Proven expertise in supporting currently installed hardware platforms

• Associate degree in computer science (or related field) - OR - one or more years of experience in computer support plus a high school diploma or equivalent

• Able to work on site in Saginaw, Michigan, a majority of the time

• Able to work the following hours:

• 8 a.m.
  
  - 5 p.m. Eastern time

• Monday - Friday

• On occasion, after-hours or weekend support may be needed for high-priority or timely projects

• High-speed internet access at home that you are able to connect to via Ethernet or landline

• Secluded and distraction-free work environment

At Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.

• Medical and prescription coverage

• Dental and vision insurance

• Paid time off

• Associate wellness program with rewards for annual checkups

• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

• 401(k) with match

• Flexible spending account (FSA)

• Life insurance

• Company-paid short- and long-term disability insurance

• 24/7 online access to doctors through Teladoc

• 24/7…