QA ; Dayshift, WFH-Philippines; AU Electrical Industry
Washington, District of Columbia, 20022, USA
Listed on 2026-09-17
-
IT/Tech
Technical Support, HelpDesk/Support
Category:
Electronics
Location:
PERMANENT DAYSHIFT, REMOTE/WFH-PHILIPPINES
Job Description :Safety Audits / Quality Analyst
Fulltime, 40 hours weekly
VA Rate : $10
AUD per hour
Business Unit:
Org's Customer Support Centre
Reports to:
Leading Hand Tradesman / Job Scheduling Coordinator
Primary Systems:
Hub Spot (The Brain) & Simpro (Technical Data)
This offshore role functions as the "Customer Support Call Centre" and Quality Assurance. Our CSCC serves as the primary point of contact for clients requiring technical assistance, effectively acting as a filter for the Job Scheduling Coordinator and the Leading Hand Tradesman. By providing immediate desktop technical support- such as troubleshooting Wi-fi disconnections, inverter resets, or product faults ensuring clients receive rapid assistance while onsite leadership remains focused on field operations and high-level scheduling.
Key Responsibilities:- Desktop Safety Audits:
Review Job Safety Analysis (JSA) submissions within Simpro to ensure field teams are adhering to safety protocols. - Photo Quality Assurance:
Systematically audit installation photos in Simpro to verify workmanship quality and ensure technical standards are met before a job is finalised. - Warranty Coordination:
Use Hub Spot to log and track warranty claims, ensuring the client is kept informed throughout the process until a resolution is reached.
1. The Client:
Receives immediate, professional technical assistance, improving the overall customer experience.
2. Leading Hand Tradesman:
Is relieved of administrative "firefighting" and remote troubleshooting, allowing more time for onsite leadership and quality control.
3. Job Scheduling:
Experiences reduced call and email volume, allowing the coordinator to focus on efficient resource allocation and dispatch.
- Exceptional verbal and written English (AUS) communication skills.
- Strong technical aptitude with the ability to guide clients through technical processes over the phone.
- High level of attention to detail for desktop auditing of safety and quality documentation.
- Proficiency in Hub Spot and Simpro is highly desirable.
- Patient and professional manner when handling customer support enquiries.
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