IT Change Manager- Associate

Overview

The Production Change Management function ensures that required changes to the production IT environment are correctly recorded and subjected to the appropriate levels of risk assessment, structured planning, co‑ordination, pre and post implementation testing/verification and authorization, prior to implementation. The function provides a necessary level of independent control, due diligence and impartial guidance to help ensure that all changes to the Bank’s production IT environment are compliant with the Bank’s IT Risk and Production Change Management Procedures.

Production Change Management’s primary objective is to ensure the ongoing stability of the Bank’s production services, which provide internal, external and regulatory related auditors confidence that the Bank maintains appropriately robust and complete controls around changes made to key and critical IT systems.

IT Change Manager
- Associate

Associate

Jacksonville, FL

The Production Change Management function ensures that required changes to the production IT environment are correctly recorded and subjected to the appropriate levels of risk assessment, structured planning, co‑ordination, pre and post implementation testing/verification and authorization, prior to implementation. The function provides a necessary level of independent control, due diligence and impartial guidance to help ensure that all changes to the Bank’s production IT environment are compliant with the Bank’s IT Risk and Production Change Management Procedures.

Production Change Management’s primary objective is to ensure the ongoing stability of the Bank’s production services, which provide internal, external and regulatory related auditors confidence that the Bank maintains appropriately robust and complete controls around changes made to key and critical IT systems.

• A diverse and inclusive environment that embraces change, innovation, and collaboration
• A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
• Educational resources, matching gift and volunteer programs

• Govern and oversee the execution, performance, and continuous improvement of the Production Change Management process, including policy compliance, exception management, and issue resolution
• Serve as the primary escalation point for vendors, junior Change Managers, and the broader change user community, resolving complex, multi-region, and cross-business change conflicts
• Lead Change Advisory Board (CAB) meetings and facilitate stakeholder engagement to ensure effective review, approval, and coordination of production changes
• Manage change governance activities, including Change Templates, Approval Models, approval rules, Change Restrictions, and publication of approved changes within the Change Management system
• Oversee the planning, review, approval, and publication of Major Events and Change Event Calendar activities, including event planning meetings and conflict management
• Support Change Management tooling and reporting by participating in system enhancements, testing (UAT/regression), process documentation, and delivery of ad hoc ITSM reporting and analytics

• Experienced IT Change Manager with a minimum of 5 years’ experience in Production Change Management role
• Experience gained largely in a heterogeneous IT organizational
• Strong ITIL aligned service management experience
• Service…