Senior Implementation Consultant - Enablement; Remote

Location

This is a hybrid remote/in-office role.

Medidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week following Company policy.

Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating over 25 years of ground-breaking technological innovation across more than 38,000 trials and 12 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million registered users across approximately 2,300 customers trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster.

A Dassault Systèmes brand (Euronext Paris: FR0014003TT8, DSY.PA), Medidata is headquartered in New York City and has been recognized as a Leader by Everest Group and IDC. Discover more at  Listen to our latest podcast, from Dreamers to Disruptors, and follow us at @Medidata.

The Senior Implementation Consultant – Enablement serves as a vital bridge between Medidata’s Patient Experience technology and the clients and teams who rely on it. By designing and delivering high-impact enablement strategies, best-practice training, and strategic consultation, this role empowers Implementation Consultants and external clients to seamlessly adopt, build, and optimize our eCOA and Patient Experience solutions—ultimately accelerating clinical trials and bringing life‑saving therapies to market faster.

• Design engaging training and enablement materials/activities for relating to process and technology considerations when building Medidata's Patient Experience technologies.
• Deliver engaging process, technology, and best practice training to clients and internal Implementation consultants.
• Provide guidance, advice, knowledge, and best practices to support existing enablement customers in driving adoption of Medidata's Patient Experience technology.
• Establish “Trusted Advisor” relationship through consultation.
• Provide feedback from customers to Patient Experience Product and Services Teams on desired functionality that improves our product offering to our customers.
• Contribute to SOP and Work Instruction Development for Patient Experience Services.
• Support with new release overviews, knowledge transfer and risk assessments in providing operational input and support to the implementation of new releases.
• Attend Operational Meetings to support Medidata Patient Experience applications.
• Work with the relevant Sales team members to support further adoption of products.
• Maintain individual Product and Industry expertise by attending regular Product Training and external industry training, e.g. conferences.
• Represent Professional Services team in Product Adoption and Optimization (PAO). work streams and initiatives; share knowledge back to the full Professional Services team.
• Input to the training of wider Professional Services team to enhance Product and Industry knowledge across team.
• Collate and maintain list of defect and enhancements that require addressing by Medidata Product teams and provide operational insight to defect and enhancement requests.
• Provide operational input to Medidata's implementation process, best practices and collateral roadmaps ensuring that Professional Services Patient Experience team is represented.
• Work with Medidata Academy on the development of training plans and collateral
• Communicate status reports to team members on both client and internal projects.
• Mentor AICs, ICs and Senior ICs through Medidata's eCOA build and…