MSP IT Support Engineer

I'm a recruiter (headhunter). This service is free to you (the candidate). One of the companies I recruit for is looking to hire a:

MSP IT Support Engineer

Full-Time Employment

Monday-Friday, 8am-5pm

Mostly remote, occasional on-site

Must live in the Cleveland/Akron area

• Mostly work-from-home
• On-site when unavoidable
• Paid training and certifications
• Laid-back culture and leadership
• Financially stable and growing company
• Company outings and team-building events
• Employee recognition and awards, open door policy
• Stay in our company condo in FL for vacation or to work remotely
• Professional development, paid certifications, continuing education
• Medical, dental, life insurance, wellness coach, 401k with company match
• PTO for vacation, holidays, sick days, birthday, new parents, work anniversary

• Technical support to clients
• Prioritize and manage tickets
• Phone and email correspondence
• Resolve Level 1 and Level 2 support tickets
• Escalate Level 3 tickets to senior engineers
• Ensure satisfaction through responsive support
• Troubleshoot and resolve wireless network issues
• Respond to issues discovered by monitoring tools
• Create, disable, and reset passwords and rights
• Deploy desktops and laptops and train users
• Detect and remove viruses and malware
• Document configurations and changes
• Printer installation and troubleshooting
• Upgrade software and hardware
• Office 365 email configuration
• Install new applications
• Migrate users/data

• IT Support at a MSP
• Great communication
• Troubleshooting skills
• Background check, drug / nicotine screening