Senior SharePoint Online Platform Leader

Tokio Marine North America Services (TMNAS) provides professional support services to Tokio Marine Group companies in the United States, including Tokio Marine America, First Insurance Company of Hawaii, and Philadelphia Insurance Companies. Customer service is our focus and our passion! Tokio Marine North America Services adds value in all that we do, providing the best professional service to our business partners, allowing them to achieve their goals.

Our talented team delivers actuarial, audit, corporate communications, financial and investment, human capital services, information technology, legal, and payroll expertise to our customers.

Location: Plano, TX (Hybrid - This position follows a hybrid work model with an expectation of in-office presence in the Plano office at least three days per week.)

We are seeking a highly collaborative and strategic SharePoint Online Platform Leader to serve as the business and technical owner of our enterprise SharePoint Online platform.

This role goes beyond platform administration and requires a leader who can partner with business stakeholders, establish governance standards, drive modernization initiatives, and oversee managed services teams. The successful candidate will combine stakeholder management, strategic thinking, operational leadership, and technical credibility to improve platform adoption, governance, user experience, and business value.

• Act as the internal SharePoint Online platform owner and trusted business advisor.
• Build strong relationships across business and technology teams.
• Demonstrate excellent communication skills and the ability to persuade stakeholders at all levels of the organization.
• Develop and communicate a clear platform strategy and roadmap.
• Lead and influence cross-functional stakeholders without relying solely on formal authority.
• Identify modernization, automation, and innovation opportunities.
• Establish governance guardrails that enable business productivity while managing risk.
• Guide managed services teams to deliver high-quality service.
• Provide technical leadership and informed platform decision-making.
• Deliver measurable improvements in adoption, user satisfaction, governance maturity, and operational effectiveness.

• Serve as the primary interface between IT and business stakeholders.
• Translate business needs into platform capabilities and governance standards.
• Lead stakeholder engagement, communications, roadmap discussions, and service reviews.
• Drive platform adoption through relationship management, communication, and education.

• Develop and maintain the SharePoint Online roadmap.
• Evaluate emerging Microsoft 365 and SharePoint Online capabilities.
• Lead modernization, automation, and continuous improvement initiatives.
• Define success metrics and business outcomes for platform investments.

• Serve as the principal SharePoint Online SME and platform owner.
• Define standards for governance, information architecture, lifecycle management, metadata, taxonomy, and permissions.
• Partner with Security, Infrastructure, Enterprise Architecture, and Compliance teams to manage risk.

• Lead and coordinate managed services teams.
• Establish operational processes, controls & guidelines documentation, process maps & flows documentation, escalation procedures, and service standards.
• Monitor service quality, operational performance, and stakeholder satisfaction.

• Provide technical guidance and evaluate platform solution recommendations.
• Lead automation initiatives utilizing Power Automate, Power Shell, and Microsoft Graph.
• Ensure platform alignment with enterprise…