Technical Program Manager Oakland, CA Remote

The US energy landscape is changing rapidly, and we’re sprinting ahead with it, facilitating business between clean energy developers, utilities, and customers (big and small) looking to accelerate the energy transition equitably and affordably. As more utilities and partners integrate directly with our Utility Data Exchange platform, we need someone who can execute on the roadmap and maintain the trust of the people depending on it.

UtilityAPI is looking for a Technical Program Manager with utility-facing experience and strong technical fluency to join our team as we continue to bring order to one of the most fragmented markets in the country—utility data.

• Reports directly to the VP of Customer Success and works closely with the Engineering, Product, and Business Development teams
• Manages implementation and ongoing account support for utility clients deploying our data access solutions
• Straddles the intersection of technical program management and client success, serving our most important utility accounts end to end
• Facilitates communications between UtilityAPI's technical teams and the utilities, vendors, and partners
• Keeps complex implementation projects on track from kickoff to launch, and then manages the relationship post-launch
• Provides high-level training to customers, users, and stakeholders as needed on the product for their given use case
• Builds the kind of trust that turns a client into a long-term partner

• 30% Client Relationship Ownership:
  Fully own the relationship for a portfolio of utility accounts, serving as the primary point of contact and trusted advisor from onboarding through renewal
• 30% Program & Milestone Management:
  Oversee a slate of technical integration projects, including building schedules, tracking milestones, and driving on-time delivery; identify risks and blockers early, and own escalations through to resolution
• 20% Cross-Functional Coordination:
  Coordinate with internal teams (Engineering, Product, & Sales) to keep integrations, launches, and hand-offs aligned
• 20% Playbooks & Process:
  Build repeatable playbooks and documentation—like API docs, onboarding guides, and testing procedures—that make every future integration faster

• 5+ years of professional experience in some combination of software technical program management, client management, or customer success
• Experience working on software and/or IT projects in the energy and utilities sector
• Experience managing projects across multiple teams including a mix of agile and waterfall project management approaches
• Experience managing multiple concurrent technical projects with competing deadlines and stakeholders, driving milestones to completion
• The ability to easily translate technical concepts (APIs, integrations, data flows) for non-technical audiences and back again
• Comfort operating with real autonomy: setting your own priorities, working independently, project-managing yourself and your time effectively and efficiently
• Strong background in the latest project management tools and comfort translating project artifacts and lessons learned into business process documentation
• Excellent written and verbal communication skills

• You’re an expert multitasker, code-switcher, and project-juggler
• You’re equally at home making small talk with the client and chatting through the scrum backlog
• You’re so into utilities that your friends all know what a DER is
• Everyone borrowed your notes in school, because they were the most thorough in the class
• Friends often ask you to proofread (...or write) their emails before they hit send

Founded in 2014, UtilityAPI is a software company on a mission to unleash the future of energy by unlocking…