Vice President, Data Management

This hybrid position requires a combination of remote work and regular in-office presence at our Orlando, Florida location.

Leads CRM and data operations, including governance, architecture, and lifecycle management, to ensure data integrity, security, and system optimization across the organization. Provides strategic oversight of analytics, reporting, and AI-enabled solutions while building data literacy, managing teams, and ensuring ethical, compliant, and strategically aligned use of data to support decision-making.

An individual must be able to perform each essential duty listed below at a satisfactory level:

• Lead CRM administration, database operations, and system optimization.
• Oversee data governance implementation including standards, policies, and procedures.
• Establish and enforce organization-wide data standards, definitions, and accountability structures (data owners, data stewards).
• Ensure data integrity through validation, deduplication, and monitoring.
• Manage the full data lifecycle, including data collection, storage, usage, and archival practices.
• Direct the development of accurate, timely reports, dashboards, and analytics that provide actionable insights and support strategic and operational decision-making.
• Establish data-related key performance indicator (KPI) standards, assign responsibilities, and monitor staff compliance to ensure consistency, accuracy, and clarity across departments.
• Support the evaluation and integration of AI-enabled tools where appropriate to enhance analytics, segmentation, and operational efficiency.
• Ensure ethical and compliant use of AI and data systems.
• Design and maintain a scalable data architecture that supports system integration, reduces redundancy, and enables efficient data flow across platforms.
• Manage data teams, including DBA and Data Managers.
• Build data literacy across the organization and drive adoption of data tools, ensuring consistent and effective use of systems and reporting practices.
• Support data security, privacy compliance, and risk mitigation.
• Assist with budgeting and vendor management for data platforms.
• Partner with internal departments (Development, Marketing, Finance, Community Impact) to define data needs, reporting requirements, and system improvements.
• Serve as a key translator between technical systems and business users to ensure alignment between data capabilities and organizational needs.
• Ensure human oversight of AI-driven decisions.
• Maintain transparency and documentation of AI/data usage.
• Support audits, compliance reviews, and risk assessments.
• Promote ethical data use across all departments.
• Ensure governance frameworks are actively enforced and consistently applied across the organization.
• Identified as essential, requiring prompt and effective action during critical situations to ensure the safety and well-being of the community.
• Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.
• Contribute to overall organizational success by performing other duties and responsibilities as assigned.

Job requirements include:

• Bachelor’s degree in technology or related field required, or equivalent combination of experience and education may be considered in lieu of degree. Master’s degree preferred.
• Seven to ten years of progressive experience in CRM, database management, and data leadership roles.
• Seven years of supervisory or coaching experience required.
• Demonstrated experience administering and optimizing Salesforce.
• Strong knowledge of data governance principles, frameworks, and best practices.
• Working knowledge of technology infrastructure, enterprise systems, and cybersecurity concepts.
• Familiarity with…