Senior Solution Architect; North America, EMEA & APAC) Remote Work

Job description Job Summary

Sigga digitizesindustrial maintenance with AI. At the world's largest refineries, mines,mills, and plants we replace clipboards, spreadsheets, and paper work orders with Sigga EAM Empower, our SAP-certified mobile asset management platform:automated data capture, natural language access to technical content, andagentic automation of the manual steps that sit between a work request and aclosed work order.

We are hiring aSenior Solution Architect who has worked maintenance and repair in a plant,moved into SAP PM and EAM consulting, and now wants to design what replaces theclipboard. You own Empower solution design worldwide by running discovery onsite, mapping the manual process the customer runs today, designing the digital and AI-enabled process that replaces it, and defending those calls to their operations and IT leadership.

For our install base, you go site to site across live accounts, review the deployed designagainst how the operation runs today, and find the next move: the manualprocess ready to be digitized, the capability the site has not turned on yet,the design refinement that lifts adoption. You hand functional consultants aplan they can execute against.

You report directly to the Senior Vice President of Global Customer Operations, who owns Professional Services, Customer Success, and Customer Support.

You travel globally and sit across the table from the operations and IT executives who runsome of the largest industrial companies in the world.

• Digitizationand AI Enablement: define how Empower’s out-of-the-box AI solutions are appliedto the customer’s workflows: specify which manual steps come out, what getscaptured automatically at the point of work, and where agentic automationapplies to the customer's maintenance data.
• Solution Design: own the Empower design per account: work order execution,notifications, time and material confirmation, measurement readings, partshandling, and offline field use.
• Discovery:run onsite assessments and workshops with maintenance, reliability, and IT stakeholders, and produce the design document delivery builds against.
• To-BeProcess: define how the customer's maintenance and repair process changes on Empower, down to what technicians, supervisors, and storeroom staff dodifferently.
• Design Authority: make and defend the calls on SAP PM integration, master data structure, mobile configuration, and security roles and access.
• Value Engineering: quantify the business case in the customer's own metrics,including wrench time, schedule compliance, backlog health, and PM completion,and present it to their executives.

• Design Reviews: visit live accounts, review the deployed design against how the operation runs today, and confirm it still fits the way the site executes work.
• Action Plans: separate design refinements from configuration, data, and training work,then plan each with owners, sequence, and effort for functional consultants toexecute.
• Expansion Opportunities: identify the processes, sites, and capabilities worth digitizingnext, and build the case in the customer's own metrics.

• Consultant Enablement: coach functional consultants on maintenance process and designreasoning, and hand off designs they can build against.
• Sales Support: support account executives on technical discovery and solutionscoping, and present the design approach to prospects.

• Hands-on maintenance floor background: 3+ years as a maintenance or reliabilitytechnician, craft supervisor, or MRO lead in a refinery, plant, mill, or mine.
• 5+years in SAP PM or EAM implementation consulting, owning solution design and running onsite process assessments and gap analysis at industrial customers.
• Demonstrated experience taking a site from paper work orders to mobile maintenanceexecution.
• Track record walking into a live account, finding where the design or the processfalls short of how the site actually works, and writing plans other consultantsexecuted.
• Workingcommand of maintenance and repair operations: notification intake, work orderflow, confirmation discipline, parts, and closeout data quality.
• Abilityto present a quantified business case to operations and IT executives, and runthe same conversation with a shop floor crew.
• Experience defining security roles and access for maintenance systems.
• Working understanding of AI: what large language models,…